Food & Beverage Coordinator - Waldorf Astoria Cairo Heliopolis

2 weeks ago

Cairo, Cairo, Egypt Hilton Full time

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.



What will I be doing?

A Food and Beverage Coordinator is responsible for performing general administrative duties directly reporting to the Food and Beverage Director and support administrative tasks to the entire F&B department. In addition, ensuring all F&B menu, printed and digital collaterals are up to date and in good physical condition as directed by the Food and Beverage Director. Provide high-level administrative support by conducting competition checks and research, preparing and distributing weekly/monthly reports, resolving guest issues by directing them to the Food and Beverage Director's attention, and also performing clerical functions. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Provide administrative support to the Food and Beverage Director and all F&B outlets.

· Create requests for Purchase Order (PO) through Birchstreet, and ensure all orders are placed in a timely manner.

· Manage and maintain the Food and Beverage Director calendar schedules, meetings, and appointments.

· Responsible for handling the payroll using the HITS system. Ensure payroll deadline is met accordingly.

· Assist restaurants reservation if required.

· Assist and supports the F&B department operations if needed.

· Assist another department in relative operations.

· Transmits any orders or decisions taken by the Food and Beverage Director promptly to team members as per his directive.

· Compile and file confidentially any HR relevant documents.

· Record, transcribe and distribute minutes of meetings.

· Maintain and organize F&B files or documents.

· Attends queries or prepared reports.

· Answer telephone and respond to caller inquiries in a pleasant manner.

· Cascade information and ensure communication is effectively passed to the Food and Beverage Director with accurate information.

· Responsible for ordering office supplies for the entire F&B department and ensuring the inventory.

· Support the team to drive high guest satisfaction scores for all F&B areas.

· Design, upload, extract and maintain an F&B customer database.

· Perform venue site tours with potential clients and host-guest(s) at the outlets when required.

· Answer client/booker's questions about property facilities/services (e.g. restaurants' hours of operation, menus, prices, packages, promotions, entertainment, and corporate partnerships, etc.).

· Ensure all complaints received by phone, emails, and reviews are communicated to the Food and Beverage Director immediately and must be replied to within 48 hours to customers.

What are we looking for?

A Food and Beverage Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience in F&B in luxury hotel is preferable.
  • Strong command of English language both written & spoken.
  • Excellent communication skills
  • Outgoing person who is passionate about guest satisfaction
  • Commitment to delivering high levels of customer service
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous Food and Beverage and/or industry experience in an administrative or a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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