Customer Education Trainer Life Sciences Healthcare

2 weeks ago


Cairo, Cairo, Egypt Clarivate Analytics Full time
  • Develop high-quality educational programs that meet the needs of our diverse customer base, tailored to key personas and showcasing relevant use cases and product benefits.
  • Conduct clear, informative and interactive customer training sessions, for small or large audiences, which drive product usage and customer engagement.
  • Support the development of in-product and online education materials that enhance product understanding and usability.
  • Partner with customer success and account management teams to prioritize customer activities and to identify additional product and service needs.
  • Work closely with product management to communicate customer feedback and influence product development.
  • Maintain a high degree of expertise of Clarivate products.
  • Monitor and adapt training content to reflect industry trends and product developments.
  • Research and implement training and presentation techniques to maximize training effectiveness and knowledge retention.


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