Telephony Incident Management Engineer Cisco

About the role Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service...

About the role Work on 2 main technologies: Switched Voice (known in OBS as BTG) and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). Provide second level expert support for OBS customers in both technologies.Ensure outstanding customer experience.Own incidents/changes according to shift rules.Own incident through its life ensuring service...

About the role Work on 2 main technologies: Avaya and Microsoft Telephony (Skype for Business/TEAMS/Direct routing).Provide second level expert support for OBS customers in both technologies.Ensure outstanding customer experience.Own incidents/changes according to shift rules.Own incident through its life ensuring service restoration & customer's business...

Responsibilty:Analyzing existing hardware, software, and networking systems.Creating and implementing scalable Cisco networks according to client specifications.Testing and troubleshooting installed Cisco systems.Resolving technical issues with networks, hardware, and software.Performing speed and security tests on installed networks.Applying network...

Responsibilities:Overseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence on the business.Producing documents that outline incident protocols...

Our client believes that innovative ideas create lasting partnerships by delivering exceptional service, whilst having some fun along the way! They pride themselves on offering a unique service in web development, social media marketing, videos, telemarketing, email marketing and graphic design.We are seeking an experienced Sales Representative to join their...

About the role Job Purpose: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes...

Job Description Install and maintain computer networks and related computing environments including systems software, applications software, hardware, and configurations.Replacing faulty network hardware components when required.Monitoring network performance to determine if adjustments need to be made.Conferring with network users about solving existing...

About the role Job Purpose: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident.2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes.3. Communicate directly with data asset owners and business response plan owners during...

This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and...

Provide communication and escalation throughout the incident per the Security Incident Management processPrioritize and differentiate between potential intrusion attempts and determine to treat the alert as a security incident and assign a severity level to apply proper mitigation based on the severityCollect contextual information to close or escalate the...

Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incidentIdentify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processesCommunicate directly with data asset owners and business response plan owners during high...

System Monitoring and Continuity: Continuously monitor dashboards and system alerts in real-time to ensure all current systems maintain required levels of availability and performance, thereby ensuring operational continuity.Issue Detection and Remediation: Leverage monitoring systems for the rapid identification and resolution of potential and actual IT...

About the role maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing.provide level 3 Incident Management support.optimize cost-effectiveness of service provisioning by...

Position Name: NWTF DC Network Senior Consultant Description: This position will primarily be responsible to interface with key Apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high...

Job DescriptionManage and expand the technical knowledge base and the engineering experience and skills for the team membersMaintain deep and solid understanding and proficiency in SAPTelecom`s product and solution portfolioWillingness to travel to implement projects in our branches Oman and Dubai Present a professional interface to the customer to...

ROLE PURPOSE: Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified preferred)Provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift based working...

Voice L2 TechnicianWorking Location: Mons, BelgiumSecurity Clearance: NATO SecretLanguage: High proficiency level in English language EXPERIENCE AND EDUCATION:Essential Qualifications/Experience: Proven working experience of/with voice protocols: H.323, SIP, SIPoTLS, ISDN (E1/T1), MGCP, RTP Proven operational and configuration experience...

**About the role**: - To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery...