Senior Telephony Incident Management Engineer
1 month ago
About you Education/Certification: Engineering, Computer Sciences or Telecommunications degree.Switched voice experience .CCNP voice or equivalent experience is a plus. Experience: 4 to 6 years operational experience in Voice.Very good knowledge of Avaya productsVery Good knowledge of SBC, Media Gateways, Voice Gateways.Microsoft Telephony product knowledge.Experience in TEAMS/Direct routing .Experience with Microsoft partners such as Ribbon (Sonus), Audiocodes .Experience in Active Directory, Windows Server 2008/2012, SCOM is a plus. Professional skills: Customer oriented.Business focused & target achiever.Good interpersonal and communication.Good time management.Conflict management.Ability to work under pressure.Problem solving & logical thinking.Team player.Ability to work on shift basis (night & weekend).French language is a plus.English language proficiency is a must.
Additional information Purpose: 24x7 remote support for all managed/co-managed voice infrastructure/ technologies. To own end to end voice incidents ensuring incidents/requests resolution within sevice level agreement. To perform standard/complex changes for managed/co-managed IPTelephony solutions.
Department Customer Services & Operations
Contract Regular
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