Telephony Incident Management Engineer

Responsibilities:Overseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence on the business.Producing documents that outline incident protocols...

This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident.2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes.3. Communicate directly with data asset owners and business response plan owners during...

Provide communication and escalation throughout the incident per the Security Incident Management processPrioritize and differentiate between potential intrusion attempts and determine to treat the alert as a security incident and assign a severity level to apply proper mitigation based on the severityCollect contextual information to close or escalate the...

Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incidentIdentify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processesCommunicate directly with data asset owners and business response plan owners during high...

System Monitoring and Continuity: Continuously monitor dashboards and system alerts in real-time to ensure all current systems maintain required levels of availability and performance, thereby ensuring operational continuity.Issue Detection and Remediation: Leverage monitoring systems for the rapid identification and resolution of potential and actual IT...

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Incident Response Coordinator for MENA IR team under the Global Services Department Tasks and Responsibilities: - Work as a liaison from Trend Micro to Customer Management teams - Manage the relationships...

Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.Resolve service incidents by...

Job Description Install and maintain computer networks and related computing environments including systems software, applications software, hardware, and configurations.Replacing faulty network hardware components when required.Monitoring network performance to determine if adjustments need to be made.Conferring with network users about solving existing...

Conducting risk assessments to identify potential IT compliance risks and vulnerabilitiesDeveloping risk mitigation strategies, controls, and action plans. Monitoring and evaluating the effectiveness of controls to minimize risksCoordinating and managing internal and external IT audits, assessments, and compliance reviews. Collaborating with auditors to...

Interacts with the project team to gain an understanding of the business environment, technical context, and conformance criteria.Understands and uses appropriate automated testing processes and tools.Stays current on established tools, techniques, and technologies.Supports knowledge management and collaboration through participation in testing discussions,...

Overseeing and managing compliance with relevant laws, regulations, and standards related to information technology (IT). This includes ensuring adherence to data privacy and protection regulations, IT security standards, and any specific compliance requirements applicable to ODE.Developing and maintaining IT policies, procedures, and guidelines to ensure...

Design, implement, and manage cloud infrastructure using Terraform and other IaC toolsProactively monitor, troubleshoot, and optimize the performance of cloud environments to guarantee high availability and efficiencyImplement and maintain CI/CD pipelines for automated code deployment and infrastructure changesDevelop and manage the data stack, encompassing...

DevOps Strategy: Develop and implement a strategic DevOps roadmap aligned with the organization's goals and objectivesTeam Leadership: Lead, mentor, and manage a team of DevOps Engineers and related professionals, providing guidance, support, and performance feedback.Process Optimization: Continuously evaluate and improve DevOps processes, workflows, and...

ResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...

Proficiency in ITS technologies, including traffic management systems, electronic toll collection, adaptive traffic signal control, and incident detection/response systems.· Familiarity with IoT (Internet of Things) technologies and their application in transportation systems.· Strong engineering analysis skills, with the ability to perform...

Lenze is Over 75 years of corporate history and more than 4,000 employees in more than 45 countries: since its establishment as purely a trading company in the middle of the twentieth century Lenze has developed into a globally leading automation company for mechanical engineering. Drawing on its solution expertise as a systems provider, Lenze develops with...

We are looking for a **Testing and Commissioning Engineer** for** One of the Saudi Companies specializing in Construction and electrical/electronic manufacturing located in Al Riyadh, Saudi Arabia. build up a wide range of experience, knowledge, and networks by embarking on this opportunity! **Key Accountabilities**: - Manage all laboratory equipment...

Responsibilities:Meeting with clients to discuss their technical and engineering needs.Conducting site visits and researching technical processes.Conducting external market research.Providing expert advice on available solutions and technical changes.Project managing the implementation of technical solutions.Troubleshooting engineering and technical...

Assistant Maintenance Engineer Assist in preparing, scheduling and reporting all the future maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation.Oversee store inspections in line with annual maintenance plans and agreement terms.Oversee maintenance activities to ensure that the work is delivered as per...