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Technology Specialist

2 weeks ago

مصر, Egypt Orange Full time

**About the role**:

- Purpose:
- Key point of contact regarding the services under his responsibility; he is in direct relation with CSM, Implementation and the customer.

**Responsibilities**:
- Service Implementation

Owns or is involved in decision for handover to OperationsHe is responsible to ensure all requirements needed by the operations team are fulfilled before transferring customer to Run phase
- Incident and Crisis Management
- He can contribute to service restoration actions.
- Problem Management

Initiates and manages the action plans, including follow-up of implementation.
- Change Management
- Involved in Post Implementation Reviews.
- Release Management

Manages the implementation of complex releases.
- Involved in the rollout planning, communication/training, installation and distribution phases of the process.- Provides solution-specific technical knowledge to the support teams
- Maintains Customer technical documentation
- Manage the customers and their expectations according to the stipulations within the contract.

**About you**:

- Experience in technical management of complex IT/Cloud platform based on multiple technologies
- Expertise in Cloud Technologies (Virtualization, Storage, Backup, Cloud Management platforms)
- Ability to follow related technology trends and evolutions
- Experience with IT delivery organizations and processes is a plus
- Experience in project management is a plus
- Team working and presentation skills
- Engineering degree and suitable technical certifications
- Fluent in French

**Additional information**:
Educational background:

- Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
- SoftSkill/Business Courses & Certification (Process Management, time management,

Negotiation/communication skills...) are recommended.

Professional Experience:

- At least 8 years of professional experience.
- At least 6 years of IT/Cloud support technical experience.
- At least 1 year of Project and/or Process management experience.
- Interpersonal skills:
- Communicate and manage customer relationship
- Coordinate transversal teams
- Delegate
- Manage crisis and conflicts
- Proactive approach to work
- Customer oriented
- Problem ownership
- Good communication (written and spoken)
- Fluent in English and French (written and spoken)
- Team player

**Contract**:
Regular