Customer Service Representative

2 weeks ago

مصر, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:

- The primary focus of the role will be to handle inbound and outbound calls and provide appropriate solutions for customers and follow up to resolve any issues and improve customers’ experience.

**What you will do**:

- Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
- Handling website official office page customers enquiries.
- Resolve and follow up customer compliant within 48 hours.
- Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
- Call center adherence.

**Required Skills to be successful**:
1. Customer management experience.
2. Coordination experience.
3. Database management experience.
4. Time management skills.

**About the Team**:

- Reporting to the CRM Supervisor and will work closely with the customer service team and internal and external stakeholders.

**What equips you for the role**:

- Bachelor's Degree.
- 2 years’ experience in Automotive customer service.
- Proficient in English and Arabic. Proficient in Microsoft Office.

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