Customer Service Representative

2 weeks ago

مصر, Egypt Dawarha Full time

**About** us**:
**Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing company, we have been leading the charge in Egypt's recycling and waste collection sector since 2018. We established the first ai-reverse vending machine, marking a significant milestone in waste management. Our commitment extends to providing a fully integrated solution for enterprises of all sizes, from small businesses to mega-corporations and even governmental organizations. Our closed-loop waste collection solution is fully customizable, reflecting our commitment to sustainability and environmental responsibility.**

**About the job**:

- Dawarha is hiring a Customer Service Representative to collaborate with the customer success team to deliver an exceptional customer service experience for all Dawarha users.

**Responsibilities**:

- Handle customer inquiries completely and accurately
- Resolve customer complaints and problems to the satisfaction of the customer
- Use customer service skills to optimize the opportunity for each customer contact
- Use all acquired skills from DAWARHA training to
- Adhere to the ticket script
- Adhere to the communicated process
- Achieve quality communicated targets
- Complete all necessary documentation related to each ticket received.
- Alert the TL of issues or concerns that require escalation for complete resolution
- Maintain confidentiality of DAWARHA’s customer data
- Participate in individual and team training/ meetings to ensure that knowledge is up-to-date
- Adhere to the work schedule as planned and accommodate any business requests, including flexible locations and working hours.

**Requirements**:

- Bachelor Degree
- Proficiency in the English language to meet the required benchmark
- 1 - 3 years of experience, most of which in a Customer Service/ Call Center environment.
- Excellent written and communication skills
- Ability to organize and communicate information clearly
- Good problem-solving and analytical skills
- Ability to work in a team
- Positive and professional customer-oriented attitude
- Flexible Working Hours

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