Customer Service Back Office Support Specialist

11 hours ago

مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:

- The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus
- Main tasks
- Debit/Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
- Issuing Debit notes for Daimler Warranty claims charge back

Contractual agreements, Purchase Requisition/Orders & Sales Order Processing- Supplier selection/registration and contracts renewal
- Support in procurement process from documentation prospective / required signatures
- Suppliers Annual PO’s and invoicing

Logistic Center Support- Prepare manual sales / internal delivery sheets as required and accepted by system
- Central communication point for CS departments
- Support LC team for paper support from HQ

ISO - Departmental Documentation Co-ordination- Assisting co-workers in preparing & updating departmental Processes
- Coordinating with Operational Excellence regarding the departmental processes.
- ISO Documents Consolidation and availability on SharePoint

Retail network staff accesses control- Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
- Provide personnel with assigned privileges.
- Coordinate with management for approval of assigned privileges.
- Coordinating with the responsible department for implementing provided privileges.

Reporting & Follow up- Monthly Warranty Claims credit reporting to Dealers
- Suppliers contract data base follow up and updates
- Presidency payments follow up

Road Side Assistance- RSA new retailed VINs biweekly submission
- RSA quarterly invoicing

Other- Monitor & Report attendance performance of team
- Support in presentation making

**Qualifikationen**:

- Training and qualification- Bachelor’s Degree in Business Administration/Engineering or any equivalent field

Technical knowledgeSoft skills/individual competence- Interpersonal skills with the ability to work under pressure
- Excellent communication skills
- Negotiation skills
- Reporting and process management

Experience- 1-3 years of experience in related fields

Language- Good command of English Language

  • Customer Support Specialist

    1 week ago

    مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...

  • Billing Specialist

    4 days ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Noc Back Office, Supervisor

    11 hours ago

    مصر, Egypt اورنچ مصر Full time

    About the job NOC Back Office, Supervisor **Purpose of the job** Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G). **Duties and responsibilities** - Handle all RAN activities within the RNOC back office team, - responsible for 2nd line support, RAN...

  • Service Support Officer

    6 days ago

    مصر, Egypt Radio Holland Group Full time

    **Who we are**: Radio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We...

  • Customer Support Specialist

    1 week ago

    مصر, Egypt Teleperformance Full time

    Job Description: We're Hiring a customer support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads only **Offer**: - salary: 8K...

  • Customer Support Specialist

    2 weeks ago

    مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

  • Credit Control Specialist

    11 hours ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Back Office Employee

    4 days ago

    مصر, Egypt Archirodon Group N.V Full time

    Company Description** Archirodon**, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of...

  • IT Support Specialist

    11 hours ago

    مصر, Egypt Bupa Global Full time

    IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

  • Back Office

    1 week ago

    مصر, Egypt Teleperformance Full time

    Job description: We're hiring for one of the biggest gaming websites in the world a back office gaming advisor the Employee will be in charge of - Accounts & Billing: - Order & Upgrade inquiries./ Online Store & Promotion inquiries - Payments & Services. - Refunds and Exchanges - In-Game Support: - Assisting players within-game...