Senior Analyst, Customer Engagement and Experience

4 days ago

Cairo, Egypt Mastercard Full time

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Senior Analyst, Customer Engagement and Experience

Job Description Summary
This role will be focused on supporting Brighterion's customers that utilize our Transaction Risk Monitoring product via the Mastercard Payments Gateway Service (MPGS). The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services provided through MPGS. The role will be primarily focused on supporting the MEA region.

Role
- Drive additional adoption of Brighterion services through MPGS
- Manage new potential customers/relationships
- Upsell additional services and opportunities to existing MPGS/Brighterion customers
- Participates in customer implementation and status meetings
- Ensure continued satisfaction of existing customers
- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.

All About You
Essential Knowledge, Skills, and Experience:

- Bachelors in Computer Science or related field
- Experience working in payments
- Experience working with fraud and/or fraud solutions
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Experience interacting with customers and asking effective, forward thinking questions

Desired Knowledge, Skills, and Experience:

- General understanding of technical deployments and fraud software
- Ability to support customers in their local dialect

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Senior Analyst

    4 hours ago

    Cairo, Cairo, Egypt NEXperience Full time 40,000 - 80,000 per year

    Company DescriptionNEXperience is a CX innovation company focused on redefining customer engagement for global brands. By integrating expert talent, advanced AI, and specialized industry knowledge, we deliver scalable solutions in customer support, digital sales, and back-office operations. We provide services tailored to sectors such as healthcare, tech,...

  • Customer Engagement

    4 days ago

    Cairo, Cairo, Egypt Zahran Market Full time 40,000 - 80,000 per year

    Customer Engagement & Growth LeadOverview:We're looking for a strategic and performance-drivenCustomer Engagement & Growth Leadto own our end-to-end customer value strategy — from acquisition to retention. This role will drive our CVM roadmap, build impactful customer journeys, and deliver sustainable growth through data-driven segmentation, lifecycle...

  • Analyst, Banking

    4 hours ago

    Cairo, Cairo, Egypt European Bank for Reconstruction and Development Full time 60,000 - 120,000 per year

    Requisition ID36256Office CountryEgyptOffice CityCairoDivisionBanking SectorsContract TypeRegularContract LengthPosting End Date28/11/2025Purpose of JobThe Analyst is based in the EBRD's resident office in Tunis, Tunisia and is dedicated to working in the energy sector within the Sustainable Infrastructure Middle East and Africa (SI MEA) team, which delivers...

  • Senior Customer Experience

    2 days ago

    Cairo, Cairo, Egypt Talent 360 Full time

    Senior Customer Experience Manager Cairo, Down town | Full-Time About SRV SpacesSRV Spaces is a leading workspace solutions company transforming how organizations design, furnish, and manage their offices. Through our integrated platform, we deliver tailored end-to-end solutions — from design and supply to facility management — ensuring exceptional...

  • Senior Financial Analyst

    1 week ago

    Cairo, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently hiring a Senior Financial Analyst on behalf of one of our partners, a European leader in the solar energy sector. **About the Role**: Do you transform complex data into clear, strategic insights? Are you passionate about enhancing supply chain performance through smart analysis and powerful tools? This role is...

  • Senior Business Analyst

    2 weeks ago

    Cairo, Egypt 700Apps Full time

    **7**00Apps is seeking a skilled and motivated** Senior Software Business Analyst/Product Owner**to join our innovative team**.** In this pivotal role, you will act as both a business analyst and a product owner, leading the charge to define, document, and prioritize business needs while ensuring that our software products deliver maximum value. You will...

  • Senior Business Analyst

    4 days ago

    Cairo, Cairo, Egypt Norconsult Telematics Full time 90,000 - 120,000 per year

    Senior Business Analyst(Arabic)- Job location Riyadh.Position ObjectivesThe Senior Business Analyst will drive the mission to deliver AI-enabled public safety and smart mobility solutions in Riyadh, Saudi Arabia, for a leading organisation in the public safety and smart mobility domain. This role focuses on capturing precise business requirements, enhancing...

  • Senior Business Analyst(Data Integration)

    2 weeks ago

    Cairo, Cairo, Egypt Tafasel Technology Full time 50,000 - 150,000 per year

    We are looking for a Senior Business Analyst with 5–9 years of experience in gathering, analyzing, and documenting business requirements for complex data projects.Key ResponsibilitiesEngage with business users and stakeholders to understand business objectives, processes, and data requirements.Translate business needs into detailed functional...

  • Senior Financial Analyst

    6 days ago

    Cairo, Egypt Jamjoom Pharma Full time

    **Join Jamjoom Pharma as a Senior Financial Analyst**: **Are you a detail-oriented professional with a passion for financial analysis?** Jamjoom Pharma is seeking a skilled **Senior**F**inancial Analyst**to bring precision, insight, and strategic thinking to our dynamic **Finance** team. This is your opportunity to make a measurable impact at one of the...

  • Senior System Analyst

    4 days ago

    Cairo, Cairo, Egypt anycompany Full time 30,000 - 60,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Senior System Analyst, based in Cairo, Egypt, with the flexibility to work from home on occasion. The Senior System Analyst will analyze, design, and assess business systems and IT processes. Responsibilities include gathering and documenting business...