Senior Customer Experience

3 days ago


Cairo, Cairo, Egypt Talent 360 Full time
Senior Customer Experience Manager

Cairo, Down town | Full-Time 

About SRV Spaces
SRV Spaces is a leading workspace solutions company transforming how organizations design, furnish, and manage their offices. Through our integrated platform, we deliver tailored end-to-end solutions — from design and supply to facility management — ensuring exceptional quality and seamless execution.


Role Overview
We're seeking a Senior Customer Experience Manager to lead and enhance our customer journey across all touchpoints. The ideal candidate will combine strategic insight with hands-on leadership to ensure our clients receive an outstanding experience that drives retention and long-term partnership.


Key Responsibilities

- Oversee the full customer experience lifecycle from onboarding to after-sales support.

- Build, train, and lead a high-performing CX team.

- Analyze feedback and data to identify trends and implement improvements.

- Collaborate cross-functionally to embed a customer-first culture across departments.

- Define and monitor CX performance metrics (NPS, CSAT, response time, etc.).


Requirements

- 5+ years of experience in Customer Experience, Customer Success, or Operations.

- Proven ability to improve customer satisfaction and process efficiency.

- Strong communication, leadership, and problem-solving skills.

- Experience in tech, service, or facilities industries is preferred.


To Apply: Send your CV to



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