Head of Operations

**Position: Head of Operations**

**Organization**:Blu Ev**

Blu EV, Orascom Investment Holdings e-mobility subsidiary, is reshaping urban transportation. Through its Battery-as-a-Service (BaaS) platform, Blu EV enables quick battery swaps, vehicle conversions, and access to electric mobility for individuals and fleets. With a vision toward a full Mobility-as-a-Service (MaaS) model, Blu EV is accelerating the transition to sustainable, connected, and affordable mobility solutions.

The **Head of Operations** is responsible for end-to-end operational performance across BluEVs field operations, product quality, after-sales, supply chain, and OEM alignment.
This role ensures that BluEV assets bikes, batteries, charging stations, and hardware operate reliably at scale, with high uptime and controlled costs.

**Key Responsibilities**:
**1.**Operational Leadership & Strategy**:

- Build and lead the full operations organization: field operations, product operations, and supply chain.
- Translate company strategy into operational execution plans.
- Define operational standards, SOPs, and KPIs across all verticals.
- Drive continuous improvement, cost optimization, and scalability for new cities and countries.
- Support COIO in cross-functional strategic planning and expansion readiness.

**2.**Field Operations Management**:
(Over Field Operations Manager)

- Ensure network uptime, station reliability, and smooth asset circulation cycles.
- Monitor battery availability, swap station performance, and operational response times.
- Drive performance of field teams, dispatch, routing, and on-ground procedures.
- Implement real-time monitoring dashboards and operational control systems.
- Optimize manpower, processes, and operational cost per bike/asset.

**3.**Product Quality, Warranty & OEM Management**:
(Over Product Operations Senior Manager)

- Oversee QC standards, root-cause analysis, and product performance improvements.

- Ensure accurate and timely management of warranty claims and feedback loops with OEMs.

- Manage all local OEM relationships for hardware, bikes, and integrated systems.

- Coordinate with engineering and product teams to ensure product alignment with operational needs.

- Ensure BluEV specifications and requirements are enforced with manufacturers.

**4.**Supply Chain & Inventory Management**:
(Over Supply Chain Manager)

- Own procurement planning, inventory levels, spare parts availability, and forecasting.

- Optimize lead times, logistics flows, and supply continuity.

- Manage cost control across procurement, warehousing, and replenishment cycles.

- Ensure accurate tracking, documentation, and lifecycle management of all assets.

- Establish reliable data-driven stock and parts management systems.

**5. Cross-Functional Coordination**:

- Ensure smooth information flow between verticals.

- Act as the operational point of contact for:

- Engineering & Product
- Hardware
- Finance
- Commercial
- Field teams
- OEM partners

- Participate in new product introduction projects.
- Support new market launches with operational capability planning and readiness.

**Qualifications**:

- 10+ years in operations leadership, ideally in EV, mobility, automotive, hardware, or logistics industries.
- Strong experience managing distributed field teams and technical operations.
- Knowledge of supply chain, procurement, and inventory systems.
- Experience with quality management and OEM relationships is a major asset.
- Strong analytical mindset with ability to manage dashboards, KPIs, and operational data.
- Proven track record of scaling operations in fast-growing environments.
- Structured problem-solver; data-driven decision making.