Program Operations Manager

**POSITION VACANT**:Program Operations Manager, ACCESS Health International, Cairo, Egypt

**ORGANIZATION BACKGROUND**:
**ACCESS Health International (AHI) **is a non-profit, think tank and advisory group, with the mission of improving access to high-quality and affordable healthcare for all people. **AHI **advises national and regional governments and the private sector on designing and managing healthcare finance and delivery systems. Established in 2007, the organization is located in India, MENA region, and Singapore and is headquartered in the USA.

**AHI’s **vision is that all people, no matter where they live or what their age, have a right to access high-quality and affordable healthcare and lead healthy and productive lives.

**JOB DESCRIPTION/ RESPONSIBILITIES**:
**Key Job Responsibilities**:
**Project Set up**:

- Plan and mobilize team with resources to set up the project as per the project plan
- Recruitment of team members and resource allocation
- Liaison with stakeholders on project initiation and progress

**Project Coordination**:

- Plan, execute, and monitor healthcare consulting projects from inception to completion.
- Coordinate with internal teams and external stakeholders to ensure timely delivery of project milestones.
- Prepare and maintain project documentation, including schedules, status reports, and meeting minutes.

**Operational Efficiency**:

- Develop and implement standard operating procedures to enhance operational efficiency.
- Identify and resolve operational issues, ensuring that projects run smoothly and meet client expectations.

**Team Management**:

- Supervise and mentor junior team members, providing guidance and support.
- Foster a collaborative and positive team environment.

**Data Management and Analysis**:

- Collect, organize, and analyze data relevant to healthcare management consulting projects.
- Assist in preparing reports, presentations, and proposals based on data analysis.

**Client Interaction**:

- Act as the primary point of contact for clients, addressing inquiries and providing regular updates on project progress.
- Assist in preparing and delivering client presentations and communications.

**Administrative Duties**:

- Manage administrative tasks such as travel arrangements, expense reporting, and office supplies procurement.
- Maintain confidential records and ensure compliance with organizational policies and procedures.

**QUALIFICATIONS, EXPERIENCE AND COMPETENCIES**:
**Qualifications**

Master’s degree in healthcare management, business administration, public health, or a related field. Experience in business consulting is desirable

**Experience**
- Minimum of 5 years of experience in operations, project management and business consulting, preferably in the healthcare sector.
- Prior experience or exposure in Lifesciences / Pharmaceuticals is desirable
- Proven experience in managing multiple projects simultaneously.
- Must be able to work various hours and locations based on business needs.
- Self-directed and able to perform independently with mínimal oversight.

**Skills and Competencies**
- **Project Management**:Strong organizational skills with the ability to manage multiple projects concurrently and meet deadlines.
- **Communication**:Excellent verbal and written communication skills, capable of preparing clear and concise reports and conducting presentations.
- **Interpersonal Skills**:Strong interpersonal skills with the ability to interact effectively with clients, team members, and other stakeholders.
- **Analytical Skills**:Proficient in data collection, analysis, and reporting.
- **Technical Proficiency**:Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with project management software.
- **Problem-Solving**:Proactive and resourceful in identifying and resolving issues.
- **Leadership**:Ability to supervise and mentor junior team members, fostering a collaborative team environment.
- **Flexibility**:Ability to adapt to changing priorities and work effectively under pressure.

**NATURE OF EMPLOYMENT**:
**LOCATION**:Cairo, Egypt**

**REPORTING TO**:Director - Operations & Strategic Growth**

**GRADE LEVEL**:M2

**HOW TO APPLY**: