Associate Program Manager

5 days ago

مصر, Egypt Uber Full time

**About the Team**:
Uber High Capacity Vehicles (HCV) is an everyday commute product that is safe, reliable and affordable. With just a few taps and a short walk, HCV makes it easy for riders to book a guaranteed seat in an air conditioned bus from a selection of routes and pick-up stations. We currently operate across MEA, Europe and LATAM.

The Community Operations team is responsible for creating a world class customer experience and supporting our HCV operations by supporting successful inbound and outbound customer operation at scale.

**About the Role**

As the EMEA HCV Program Manager, within our Community Operations team, you manage and optimize our HCV customer operations programs, such as building high quality and reliable support channels for B2B/B2C users and fleets as well as outbound activities, such as ensuring route fulfillment. You will advance initiatives throughout the HCV program by steering interdepartmental and cross functional teams to integrate process and technology improvements, as well as work closely with external stakeholders to stay up to date with the newest trends and launches. You'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in.

The role is centered on continual improvement, impactful communication and high quality deliverables. It requires somebody highly versatile and well rounded, who can create and drive strategy but also roll up their sleeves and get their hands dirty. Given that this is a global role you will work across geographies to ensure success. Some travel (when safe again) should be expected.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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