Program Operations Associate

Udacity is on a mission to change lives, businesses and nations through
**_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Udacity is looking for people to join our Program Operations team. If you love a challenge, and truly want to make a difference in the world, read on In this position, you will be part of the Global Program Operations team, managing and handling the operations of the global programs and all students enrolled in these programs.

**Responsibilities**:

- Manage the operations for large projects globally.
- Work closely with the Product Team to set our tools up for scalability and to identify any areas of improvements
- Work with Udacity internal tools to facilitate the operations and tasks
- Identify the key-blockers and challenges in the current operations & internal tools, and participate in the improvement plan
- Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
- Meet quarterly and annual targets for operations and enhancements
- Nurture and maintain relationships with integrity and professionalism Participate in the planning, executing, and monitoring students' programs to satisfy the students' and the stakeholders' objectives

**What We Value**:

- 2+ years experience in end-to-end Operations Management, and Stakeholders Management
- Ability to work and execute operations as per a proposed timeline
- Proven track record managing complex projects with multiple stakeholders across geographies
- Ability to handle mid to senior-level stakeholders
- Ability to quickly identify and influence decision-makers
- Very good experience with Data Manipulation (e.g. using Google Sheets/ Excel functions - pivot tables, query, Vlookup - )
- Familiarity with Google Suites and Microsoft Office
- Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
- Ability to work efficiently, independently, and in collaboration with other teams. Knowledge of Tableau software is a plus

Udacity is proud to be an Equal Employment Opportunity employer. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Learn more about Udacity's Values**

**Students First**
- **Better Together**
- **Entrepreneurial**
- **Data Driven**
- **Candid and Direct**
- **Talent Obsessed**

Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.

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