Quality Assurance Team Leader

2 days ago

Cairo, Egypt Chic Homz Full time

**Key Responsibilities**:

- Manage, mentor and motivate the QA team to achieve performance targets.
- Conduct regular team meetings, performance reviews and training sessions.
- Delegate tasks and monitor team progress, ensuring timely and effective quality assessments.
- Develop, implement and maintain robust QA processes, policies and procedures.
- Ensure compliance with company policies, industry regulations, and quality benchmarks.
- Analyze quality metrics and data to identify areas for improvement.
- Lead continuous improvement initiatives to enhance product quality and operational efficiency.
- Collaborate with manufacturing, supply chain, and customer service teams to address quality-related challenges.
- Prepare and deliver comprehensive quality assurance reports for senior management.
- Document quality issues, corrective actions and process improvements in a clear and organized manner.
- Collaborate with customer service teams to investigate and resolve quality complaints.
- Use customer feedback to drive product quality enhancements and service improvements.
- Conduct audits across all departments, including Customer Service, Sales, Customer Experience, Operations, Marketing and Back Office.
- Ensure compliance with company policies, industry regulations, and quality benchmarks.
- Identify process gaps, inefficiencies and risks recommending corrective actions and improvements.
- Monitor the implementation of quality assurance measures and maintain accurate documentation of audit findings.
- Provide data analysis and performance reports to senior management, highlighting trends and areas for improvement.
- Develop strategies to enhance operational efficiency, service quality and compliance.
- Deliver training sessions, refresher courses and coaching to employees on quality standards, audit procedures and best practices.
- Mentor and support teams to ensure adherence to operational protocols.
- Implement quality assurance procedures to enhance customer experience and satisfaction.
- Work closely with teams to address quality-related issues and customer concerns.
- Collaborate with department heads to optimize processes and streamline operations.
- Stay updated on industry trends, regulatory changes and best practices to drive continuous improvement.

**Qualifications**:

- Bachelor’s degree in Quality Assurance, Business Administration, or a related field.
- 7+ years of experience in quality assurance, with at least 3 years in a leadership or supervisory role.
- Experience in the ecommerce or furniture industry is highly desirable.
- Proficiency in data analysis and quality management software.
- Excellent communication, leadership and problem-solving skills.
- Strong analytical, problem-solving, and reporting skills.
- Excellent communication and interpersonal abilities.
- Familiarity with quality standards, compliance regulations, and operational audits.
- Holds a Quality Certification or has completed a relevant course (e.g., Lean Six Sigma, TQM, Leadership or ISO 9001 Auditor Certification) is preferred.
- Holds Lead Auditor/Internal Auditor ISO 9001:2015 ISO 19011:2018.

Application Question(s):

- What is your current and expected salary?

**Experience**:

- Quality Assurance: 6 years (preferred)

Expected Start Date: 25/05/2025

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