Sales Support Engineer

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

**We Offer You More Than Just “A Job”**

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- Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

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**The Role**: Procurement Specialist.**

**PURPOSE OF THE POSITION**

**Sales Support Engineer**
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The main purpose of this position is to provide sales support and customer service for distributors, customers and sales team for Xylem Africa.
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**Provide Sales Support to customers, distributors and sales team**
- Attending to phone, online and Sales Force enquiries.
- Communicate stock availability, pricing, freight charges.
- Attending and assisting walk in customers.
- Give sound technical advice to customers and distributors

**Generate quotations**
- Evaluate enquiry specification and identify suitable product.
- Identify conversion opportunities as and when required.
- Selection of product as per customer specification on Xylect.
- Support sales team with selection of products and accessories
- Liaise with Applications Engineers and ITC for complex enquiries.
- Check pricing and stock availability on SAP/ Iscala.
- Ensure correct commercial terms appear on quotation.
- Give accurate margins as stipulated in company policies and procedures.
- XPMF item entry
- Amber Road Vetting

**Communicating quotation to customer (internal/external)**
- Updating requests/quotations into Sales Force.
- Communicate quotations and offers effectively, professionally, accurately.
- Ensure efficient and timeous response to customer queries.
- Regular and consistent follow ups on submitted quotations.

**Customer Service**
- Provide customer with Xylem equipment and service information.
- Provide regular customer re-assurance and ensure customers are fully satisfied with Xylem’s equipment, service and capability.
- Provide customer with immediate on-site problem solving and solutions.
- Keep regular contact and build mutual trust and respect with customers.
- Understanding and attending to customer needs.
- Communicate needs to Xylem Sales and Order and Logistics teams.
- Liaise with Order & Logistics team to validate orders against the quotations.

**Maintaining Housekeeping**
- Ensure work area is clean and tidy at all times
- Maintain a neat and orderly environment within the overall area

**Adhering to Safety Regulations**
- Conduct operations in a safe manner as per safety standards
- Report any unsafe working conditions and incidents to your Supervisor

**Minimum Requirements**:
- Engineering Qualification (i.e. Mechanical Engineering degree)
- minimum 2 years experience in a technical sales environment
- Experience in Water Technology & Equipment would be an added advantage
- SAP and/or Iscala experience will be an added advantage