IT Technical Support Specialist

6 days ago

مصر, Egypt interact technology solutions Full time

Manage the operations of the Service Desk and make sure that all incidents and service requests are processed effectively, while meeting the customer service level agreements.
Manages internal customer expectations and overall strives to increase customer satisfaction.
Ensure IT/IS guidelines are kept in alignment with Head of IS Regional Business Partner services for your area of responsibility.
Support and collaboration between local & central teams.
Identifying the nature and cause of the problem and determining the most appropriate solution.
Be reactive in order to take the right actions to help the IBP in the shortest period of time.
Ability to escalate problems within a required time towards the second level of support.
Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Handle ticket monitoring.
Team Player and communicate progress to team members.

**Job Requirements**

Faculty of Engineering (Communication and Computer Sciences) or equivalent.
Good knowledge in networks (4G, 5G), servers, switches, routers, mobile devices, laptops & Pc’s troubleshooting.
Good knowledge in cloud-based technologies and current technologies available for IT & IS Application landscape.
Knowledge in programming, good to have but not necessary.
ServiceNow, ITIL, Cisco, Cloud or MCSE/MCSD, advantage to have.
One to two years’ experience in technical support.
Very Good command of English Language (Written & Spoken).

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt citpeak Full time

    **citPEAK is hiring a “Technical Support Specialist “to an international company having many branches in most of the European countries, work location from Nasr City, Cairo** - Interface function between customer success / sales and development / product development - Analysis of errors - Documentation of product features - Reporting of bugs and...

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt Rewaa Full time

    **Job Purpose** As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent...

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt Teleperformance Full time

    #New_Launching_Account Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads...

  • Technical Support

    5 hours ago

    مصر, Egypt Teleperformance Full time

    Immediate hiring for fluent English speakers, start your paid training on the Monday 22nd of November 2021 Teleperformance Egypt is looking for Technical Support Specialist to troubleshoot and Fix the USA Security systems issues Job Title: - Technical Support Specialist **Requirements**: - University Graduates ( Computer science preferably) - Gap year...

  • Technical Support Specialist

    6 days ago

    مصر, Egypt Teleperformance Egypt Full time

    Teleperformance is #Hiring a customer support specialist for one of baggiest companies in the world, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their Phone Devices Technical issues, and solve their problems. Requirement: - Fluency in English is a must. - Grads...

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Description technical support...

  • Technical Support Specialist

    6 days ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 1 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Jira Networks Microsoft SQL Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - Strong Escalating and de-escalating skills. Locate the right support articles and troubleshooting...

  • Billing Specialist

    6 hours ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Technical Specialist

    2 weeks ago

    مصر, Egypt UNFPA Full time

    **The Position**: The Technical Specialist, Data post is located in the Arab States Regional Office (ASRO). The annual work plan of the Technical Specialist, Data will be guided by the ASRO Deputy Regional Director (DRD) and the Chief of Population and Development (PDB) at HQ, who will oversee regional and global deliverables, respectively. Primary...

  • L2 Technical Support

    6 days ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 2 year - Department Customer Operations - Career Level1 Position Location maadi **Skills**: Sql server Linux Requirements and responsibilities **L2 Technical Support Specialist**: **Key Responsibilities**: - L2 Technical support Specialist - Handle escalations and complex issues - HW and SW troubleshooting **Job** **Desired...