Technical Support Specialist

6 days ago

مصر, Egypt Rewaa Full time

**Job Purpose**

As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.

**Key Accountabilities**
- Provides technical training, instruction, and assistance to maintenance personnel; makes work assignments.
- Provide assistance and instructions to help problems.
- Developing and updating methods of communication and quick responses with the client.
- Generate regular reports on customer inquiries, issue trends, and support metrics to identify areas for improvement.
- Alert team members of trending issues and share new-found knowledge as applicable.
- Test and evaluate new hardware.
- Managing multiple cases at one time.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Reviewing recordings and team conversations, correcting errors, and responding to inquiries
- Performs other related duties as required.

**Requirements and Qualifications**
- A university degree in computer science or network engineering is required.
- Proficiency in point of sale (POS) systems.
- 6 months experience technical support role, preferably in a SaaS or software company.
- Strong interpersonal and communication skills.
- Customer-service skills.
- Strong issue analysis skills and extensive experience in investigation of technical issues.
- Working knowledge of CRMs and Knowledge systems - any major CRM or Knowledge system JIRA.
- A strong sense of empathy with customers trying to use our products.
- Ability to work independently, with others in a diverse team environment.

**Competencies**
- Dynamic Learning Mindset (L1)
- Teamwork and Collaboration (L1)
- Communication (L1)
- Organizational Awareness (L1)
- Problem Solving and Decision Making (L1)
- Creativity and Innovation (L1)
- Customer Focus & Service (L1)
- General Evaluation & Feedback (L1)

**Work Environment**
- This can be an office or remote job.

**Compensation and Benefits**
- Competitive monthly salary.
- Stock Option Plan.
- 21 working days annual vacation.
- Rewaa is a fast-growing company with great opportunities to develop

  • Technical Support Specialist

    1 week ago

    مصر, Egypt citpeak Full time

    **citPEAK is hiring a “Technical Support Specialist “to an international company having many branches in most of the European countries, work location from Nasr City, Cairo** - Interface function between customer success / sales and development / product development - Analysis of errors - Documentation of product features - Reporting of bugs and...

  • Technical Support Specialist

    6 days ago

    مصر, Egypt Teleperformance Full time

    #New_Launching_Account Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads...

  • Technical Support Specialist

    6 days ago

    مصر, Egypt NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Description technical support...

  • Billing Specialist

    2 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Technical Specialist

    6 days ago

    مصر, Egypt UNFPA Full time

    **The Position**: The Technical Specialist, Data post is located in the Arab States Regional Office (ASRO). The annual work plan of the Technical Specialist, Data will be guided by the ASRO Deputy Regional Director (DRD) and the Chief of Population and Development (PDB) at HQ, who will oversee regional and global deliverables, respectively. Primary...

  • Customer Support Specialist

    4 days ago

    مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

  • Cash Applications Specialist

    1 week ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Technical Support Specialist

    4 days ago

    مصر, Egypt Teleperformance Full time

    Teleperformance is #Hiring a customer support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their Broadbands inquiries, and solve their problems with Elite Customer B2b and B2C Requirement: - Fluency in English is a must. - Grads...

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Technical Support Specialist

    2 weeks ago

    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...