Sales & Services Head - Kattameya Creeks/one Ninety

7 days ago

New Cairo, Egypt Al-Ahli Bank Of Kuwait Full time

**Date**:Jul 15, 2025

**Location**: New Cairo Branch (EGY66), Egypt

**Company**:AL AHLI BANK OF KUWAIT

**Job Purpose**
- Sales Achieve sales targets for all bank’s products as per branch business objectives
- Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
- Products Explain products and services to customers in order to achieve sales
- Priority customers Maintain strong relationships with priority customers.
- Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Complaints Resolve issues and complaints from customers; escalate issue when outside authority
- Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
- Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
- Work supervision Supervise all CSR's daily activities.
- Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
- Compliance & AML: AML duties for opening accounts /update KYCetc.

**Experience**:

- Minimum of 5 years in a branch role, typically CSR
- Sales experience
- Experience of handling and customer transactions and requests

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