CRM Executive

2 weeks ago

Cairo, Egypt Hyde Park Developments Full time

**Job purpose**:
Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

**Key accountabilities**:

- Implement CRM initiatives and develop customer journey to enhance the overall customer experience.
- Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.
- Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.
- Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

**Requirements**:

- Minimum 2-3 years of experience in customer service, customer experience, or a related field.
- Bachelor’s degree in Business Administration, Marketing, or a related discipline.
- Ability to handle customer inquiries and complaints effectively.
- Experience in implementing CRM initiatives and improving customer journey.
- Strong organizational and follow-up skills.
- Ability to manage and maintain customer data with high accuracy.
- Knowledge of customer loyalty programs and retention strategies.

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