CRM Executive

1 week ago

New Cairo City, Egypt Hyde Park Developments Full time

Job purpose:

Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

Key accountabilities:

·       Implement CRM initiatives and develop customer journey to enhance the overall customer experience.

·       Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.

·       Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.

·       Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

Requirements

  • Minimum 2–3 years of experience in customer service, customer experience, or a related field.
  • Bachelor's degree in Business Administration, Marketing, or a related discipline.
  • Proficiency in CRM systems and Microsoft Office applications.
  • Ability to handle customer inquiries and complaints effectively.
  • Experience in implementing CRM initiatives and improving customer journey.
  • Strong organizational and follow-up skills.
  • Ability to manage and maintain customer data with high accuracy.
  • Knowledge of customer loyalty programs and retention strategies.

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