Customer Support Specialist

7 days ago

Nasr City, Egypt Wego Full time

**About WegoPro**:
**Business Travel. Simplified.**
WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.
Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.

**What You’ll Do**:
As a Customer Support Specialist, you’ll be on the frontline of delivering exceptional travel experiences for our B2B clients. Your responsibilities will include:

- Managing end-to-end travel support for corporate clients, including flights, hotels, and ancillary services
- Resolving booking-related issues in coordination with airlines, hotel partners, and our supplier network
- Taking complete ownership of customer issues and resolving them proactively
- Navigating GDS platforms to process and modify bookings efficiently
- Collaborating with internal teams (sales, operations, tech) to ensure seamless service delivery
- Sharing feedback and suggestions to improve WegoPro’s customer support processes

**What We’re Looking For**:
**Must-Haves**:

- 2+ years of experience in travel operations or customer support, preferably in a B2B or corporate travel setting
- Hands-on experience with GDS platforms—Sabre, Amadeus, or Galileo (mandatory)
- Excellent written and verbal communication skills in English
- A customer-first mindset with a strong service ethic

**Nice-to-Haves**:

- Experience in a corporate travel agency or tech-enabled travel company
- Familiarity with CRM and support tools like Intercom, Zendesk, or Salesforce

**Location Requirement**:
This is a full-time, office-based role located in **Cairo (Nasr City)**. Applicants must be within commuting distance and available to work on-site.

**You’ll Thrive Here If You Are**:

- **Autonomous** - You’re confident working independently and don’t need micromanagement
- **Organized** - You manage your tasks efficiently and stay focused under pressure
- **Empathetic** - You understand customer pain points and resolve them with care
- **Adaptable** - You stay positive and agile in a dynamic environment
- **Growth-Oriented** - You seek feedback and continuously strive to improve

**Why Join Us?**:
At WegoPro, you’ll join a lean, ambitious team transforming how businesses travel. Expect ownership, fast growth, and the opportunity to make a real impact in a space that’s ready for innovation.

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