Customer Support Specialist

6 days ago

th of October City, Egypt Fawaterak Full time

**Troubleshoot technical and financial issues** and provide clear guidance or escalate when needed.
- **Monitor system alerts** and report any technical issues to the appropriate teams.
- **Maintain accurate records** of customer interactions and transactions using our CRM system.
- **Ensure a high level of customer satisfaction** through effective communication and problem-solving.
- **Follow up** with users to ensure their issues are fully resolved.
- **Collaborate with cross-functional teams** to improve support processes and customer experience.

**Requirements**:

- Previous experience in customer support, preferably in a fintech or tech-driven environment
- Comfortable working night shifts and weekends if needed
- Ability to work under pressure and manage time effectively
- Tech-savvy with the ability to quickly learn new tools and systems
- Familiarity with CRM platforms and support ticketing systems is a plus

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