Customer Care specialist

5 days ago

Sheikh Zayed City Cairo, Egypt Bræs Full time 25,000 - 70,000 per year

We are seeking a dedicated and empathetic
Customer Care Specialist
to join our team at
Braes Egypt
. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and the ability to build lasting relationships with clients. If you are enthusiastic about creating positive customer experiences and thrive in a dynamic, fast-paced environment, we invite you to apply and become a key part of our customer-focused team.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries via phone, email, chat, and social media.
  • Resolve customer issues promptly and professionally while maintaining a high level of empathy and courtesy.
  • provide accurate information about products and services to ensure customer satisfaction.
  • Document customer interactions in our CRM system and follow up on open cases to ensure closure.
  • Collaborate with internal departments to resolve complex or escalated issues.
  • Monitor and respond to customer feedback, contributing to continuous service improvement.
  • Maintain up-to-date knowledge of company products, services, and policies.

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