Technical Support Specialist

2 weeks ago

مصر, Egypt Sutherland Egypt Full time

**Job Title**: Technical Representative

**Company Name**: Sutherland

**Location**:[New Cairo, Egypt]

**Job Type**: Full-Time
- _

As a Customer Service Representative at Sutherland, you will be the face and voice of our company, providing exceptional service to our valued customers. You will handle a wide range of customer inquiries, concerns, and complaints, ensuring their needs are met and exceeded.
- **Responsibilities**:_
- Professionally and courteously handle inbound customer calls.
- Resolve customer complaints and escalate complex issues to the appropriate department, ensuring prompt and satisfactory resolution.
- Collaborate with internal teams to ensure seamless coordination and resolution of customer issues.
- Continuously strive to improve customer satisfaction by actively seeking feedback, identifying areas for improvement, and proposing innovative solutions
- **Requirements**:_
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a strong command of the English language.
- Exceptional problem-solving and decision-making abilities.
- Empathetic, patient, and customer-focused mindset
- **Benefits**:_
- _**Highest Salary in the Market**_
- _**Over Night Allowance = 1,100**_
- _**Fully paid training + KPIs are granted for the first 3 months.**_
- _**Medical and social insurance**_

**Salary**: E£8,000.00 - E£11,000.00 per month

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you flexible with night & overnight shifts?
- Are you comfortable working in an onsite setting?
- What is your level of proficiency in English?
- Are you legally authorized to work in Egypt?

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