Collections Executive

7 days ago

Cairo, Egypt Dubizzle MENA Full time

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Collection Executive, you are a vital member of the collection department and are responsible for contacting clients and informing them of their debts, negotiating payment plans, and ensuring payments are made on time. You will be responsible for working with delinquent accounts and attempting to collect payment from the debtors on behalf of the company or organisation.

**In this role, you will**:

- Monitor customer accounts to identify overdue payments;
- Monitor accounts to identify outstanding debts;
- Review the company debtor list;
- Follow up on customer collections and contact debtors to arrange debt payoffs;
- Maintain customer payment records by keeping accurate records and reporting on collection activity;
- Facilitate advanced collections activity, such as sending letters of demand and reminder messages;
- Investigate historical data for each debt or bill;
- Contact clients to ask about their overdue payments;
- Responsible for reconciling and take actions to encourage timely debt payments;
- Process payments and refunds;
- Resolve billing and customer credit issues;
- Update account status records and collection efforts;
- Report on collection activity and accounts receivable status;
- Contact customers and inform them of their overdue bills;
- Advise customers on their payment options and suggest methods of payment;
- Respond to customer queries.

**Requirements**:

- Bachelor’s degree in Accounting, Business Management, or a similar field.
- Minimum 2 years of experience in collections or a similar field.
- Strong understanding of collection strategies, techniques, and best practices;
- Knowledge of payment plans and collection procedures;
- Knowledge of Microsoft Office and to be very good in dealing with Google Sheets;
- Strong English communication skills.
- Solid collection and negotiation skills;
- Very good written and verbal communication skills;
- Strong problem-solving skills;
- Effective oral and written communication skills;
- Excellent interpersonal communication and problem-solving skills.
- Proactive and passionate: You are independently capable of seeking information, solving conceptual problems and delivering high-quality results in challenging situations;
- Passion to learn and grow with a high degree of ownership;
- Results-oriented;
- Analytical mindset with the ability to interpret data and generate insights for process improvements;
- Ability to work independently and collaboratively in a dynamic and fast-paced environment;
- Strong attention to detail and time management skills to prioritise tasks effectively.

**Benefits**
- Social, Medical & Life Insurance
- A fast paced, high performing team.
- Rewards & Recognitions
- Learning & Development opportunities

Egyptdubizzle

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