Collection Specialist

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Collection Specialist supports the collections process by ensuring accurate invoice preparation, submission, and follow-up. Working closely with clients, the Collection Specialist sends payment reminders, follows up on overdue accounts, and assists in negotiating feasible payment plans when necessary. The position also maintains up-to-date collection records, prepares basic status reports, and collaborates with the finance and accounting teams to ensure accuracy, compliance, and smooth payment processing

Key Responsibilities:

• Invoice submission & documentation

• Assist in reviewing, validating, and processing invoices on Zoho Books / Zoho CRM, ensuring all related documents to ensure that all invoicing starts with accurate, complete, and up-to-date information, minimizing downstream errors or delays.

• Support the preparation and uploading of financial claims and supporting documentation to government portals to meet government compliance standards and successfully initiate payment processing under formal contract terms

• Collections Strategy Execution

• Follow assigned credit terms and collection actions and prevent future overdue or any risk that might happen

• Send reminders to clients for following up to decrease the overdue accounts and implement terms and conditions

• Prepare weekly and monthly collection performance reports, including KPIs such as DSO, CEI, and collection trends, and provide recommendations for improvement. 

• Work on assigned priority accounts to support cash flow by addressing high priority accounts first

• Client Communication

• Assist in developing feasible payment schedules to facilitate timely payments and reduce outstanding debt while maintaining client relationships

• Build and sustain Maintain positive interactions through providing consistent updates and support to clients regularly to encourage and foster good will and have a long-term relationship with clients

• Performance Monitoring

• Prepare and report on account statues and collection efforts to keep stakeholders informed and enable them to provide guidance

• Assist in compiling data on collection performance through compiling data on trends, progress and issues

• Collaboration and Communication

• Work with accounting teams to improve collection processes and prevent future issues through teamwork

• Handle financial disputes and clarification requests in coordination with Operations, Sales, and Finance teams

• Coordinate with the finance team to gather necessary data to maintain accurate records and ensure compliance with financial standards

Qualifications

• Education: Bachelor's degree in finance, Accounting, Business Administration, or a related field
  
• Experience: From 2+ years of experience in collections or accounts receivable, preferably in the IT or technology sector
  
• Practical experience with invoice processing, client communication, and payment follow-ups
  
• Experience handling financial documentation and related government compliance requirements
  
• Competent in using Excel and internal accounting systems for tracking invoices, compiling data, and reporting
  
• Able to communicate clearly and appropriately with clients and internal teams to explain invoice issues or payment arrangements
  
• Strong negotiation and persuasion abilities.
  
• Analytical skills for reviewing financial data and preparing reports
  
• Demonstrates initiative in following up on overdue accounts while maintaining positive, professional relationships with clients
  
• Proficiency in Zoho Books / Zoho CRM or similar accounting and ERP systems
  

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws