Customer Service Representative

2 weeks ago

مصر, Egypt Londora Nail Boutique Full time

**Job Summary**:
**Responsibilities**:

- **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests.
- **Guest Communication**_**:Communicate with guests before, during, and after their stay to ensure a seamless experience. Address any questions, concerns, or special requests promptly and courteously.
- **Issue Resolution**:_ Handle guest complaints, inquiries, and issues effectively and professionally. Work to resolve problems in a timely manner to ensure guest satisfaction and positive reviews.
- **Property Maintenance Coordination**_: Liaise with maintenance staff and service providers to address any maintenance or cleanliness issues reported by guests. Coordinate repairs, cleaning, and upkeep of the holiday home to maintain high standards.
- **Market Analysis**:_ Stay informed about market trends, competitor offerings, and industry best practices related to holiday home management and customer service on online booking platforms.

**Requirements**:

- Advanced level of english speaking and writing
- high internet connectivity of at least 20 mps
- Proven experience in customer service, preferably in the hospitality or property management industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to remain calm and professional under pressure, with a solution-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate guest bookings and inquiries.
- Knowledge of local regulations and laws pertaining to holiday home rentals and hospitality industry standards.

**Work times**

Tuesday - Sunday between the UK times of 6am to 4pm

There is one hour of unpaid lunch

**Job Types**: Full-time, Permanent

Pay: E£100.00 - E£150.00 per hour

Expected hours: 45 per week

Application Question(s):

- Do you have fast internet? Please send this to me on whatsapp a screenshot of the speed
- can you start soon? When can you start?
- Do you have experience with sales? If yes, please tell me about what you were selling and your experience
- Are you accepting $2 USD per hour for training period and once this is finished, it will be $3 USD (training depends on how long it takes you to complete)
- sometimes there are very little messages to answer regarding customer service job. Would you be open to other projects so we can make sure your time is put to good use? Other projects include data collection and basic administration.
- Can you submit all answers to these questions to my whatsapp? +447999 154 289
- Do you have experience with working in customer service? If yes, please tell me more about it

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