Wholesale Client Services Specialist

1 week ago

القاهرة, Egypt HSBC Full time

-Job description

**Why join us?**
- **_-_** Relationship Service management (RSM) as part of Wholesale Client Service (WCS) is accountable for end-to-end client experience, aligned to Banking Coverage teams we work closely with product teams and other WCS functions to deliver the end-to-end client service as required

**The Opportunity**:
A CMG career provides you with an opportunity towards:

- Direct interaction with stakeholders, Relationship Managers and Clients.
- An overall knowledge base that will cover regulations, product types, credit & account servicing with an opportunity to work in dynamic and quick pace work environment.

The opportunity to become a key part in the growth of Wholesale Client Service (WCS)

**What you’ll do**:

- Proactively manage all aspects of Client Services for an assigned group of RM’s / portfolio of clients, ensuring high quality of service delivered at all times to Clients and internal customers.
- Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM’s navigate HSBC’s Global network, local coverage, and product support teams.
- To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.
- Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
- Interfacing with wide variety of teams like Middle office, Credit services, WMR, GLCM, GTRF etc. on a daily basis
- Develop and maintain excellent professional relationship with all stakeholders.
- Share knowledge and information to help build technical competence across the function.
- Could additionally be responsible for providing training and help to develop a team of global professionals
Requirements

**What you will need to succeed in the role**:

- Advanced knowledge of credit facilities and GLCM products
- Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
- Proven ability to work well under pressure and prioritize competing demands
- Flexible approach to duties and hours of work
- Strong network across Business Services, Product, and central Operational Support Teams
- Must be proactive and prepared to investigate issues of own initiative with the minimum of information.
- Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions required.
- Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
- Self-Motivated, positive, passionate and a solution-oriented mindset

**You’ll achieve more at HSBC.**

**Issued By HSBC Electronic Data Processing (Egypt) Private LTD

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