Associate CRM Specialist

7 days ago


مصر, Egypt Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

**Role Summary**
As CRM associate you will support the local teams executing and launching their daily CRM campaign across various CRM channels as well as supporting & executing regional initiatives to drive retention and engagement.

As an individual, you'll need to be flexible, performance-driven, able to work with tight deadlines and be willing to be hands-on to get the job done.

The role is based in Egypt.

**What’s On Your Plate?**:

- Drive CRM performance through the creation of CRM programmes for Talabat across the region.
- Coordinate with content teams to help support execute the daily CRM campaigns.
- Propose innovative CRM campaigns to test based on solid hypothesis and a clear success criteria

**What Did We Order?**:

- At least 1-2 years of working experience in the field of CRM for E-commerce or other relevant fields.
- Working experience with template creations using HTML and CSS
- Handling customer communication & segmentation
- Exceptional time management skills and understanding how to manage the priorities of multiple stakeholders.
- Solid understanding of customer journey stages and various retention measures
- Have a good understanding of CRM segmentation, KPIs & reporting
- Experience in working with CRM and campaign management tools like Braze or similar tools
- Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities



  • مصر, Egypt iSchool Full time

    iSchool is a fully online coding platform that teaches programming and artificial intelligence to students from 6 to 18 years old. We are currently seeking a CRM and Automation Specialist to join our team. As a CRM and Automation Specialist at iSchool, you will play a crucial role in managing and optimizing our customer relationship management system and...

  • Senior CRM Specialist

    2 weeks ago


    مصر, Egypt Mrsool Full time

    **Responsibilities** - Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives. - Oversee the implementation, customization, and maintenance of CRM systems. - Lead and mentor a team of CRM specialists providing guidance and support in their daily activities. - Report on CRM performance and suggest tactics for...

  • CRM Specialist

    2 weeks ago


    مصر, Egypt Jobzella.com Full time

    Minimum 3-5 years of experience in data analysis,CRM. Familiar with oracle system Data analysis Marketing background is a plus Very good command of English. Presentable with strong communication & Leadership skills.

  • Sales Manager

    4 days ago


    مصر, Egypt Wellness Associate Full time

    Searching for qualified prospects using to supply pipeline - Conducts sales visits to acquire new accounts, and grow business inside existing accounts - Responsible for achieving sales target - Develops a sales strategy to ensure meeting company sales goals. - Performs sales activities according to set KPIs - Maintains accurate records of all pricings,...

  • Eg - CRM Specialist

    6 hours ago


    مصر, Egypt Jumia Internal Mobility Board Full time

    At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility. You need to follow simple guidelines: - Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for...


  • مصر, Egypt Medtronic Full time

    **Careers that Change Lives** This is an opportunity to join a great marketing team handling one of the biggest and most excitement operating units in Medtronic The Cardiac Rhythm Management (CRM) and Cardiac Ablation solutions (CAS) for Emerging Africa. The senior marketing specialist is expected to lead and execute on the regional Marketing and Market...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role...

  • IT Sales Specialist

    2 weeks ago


    مصر, Egypt Nano Health Suite Full time

    IT Sales Specialist Job Description - Identifying potential new clients and making initial contact with them to determine their needs and interests. - Speak to customers, either face to face or over the phone. - Ensure the quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems...


  • مصر, Egypt CRIF Full time

    ob Title: Associate - Business Research (Data & Operations) **Responsibilities**: Conducting web research on commercial entities through open public domain search Maintains operations by following policies and procedures; reporting needed changes Initiate outbound calls through telephonic interviews for sourcing information Source company data from...


  • مصر, Egypt CRIF Full time

    **Job Title: Associate **- **Business Research **(Data & Operations) Responsibilities: - Conducting web research on commercial entities through open public domain search - Maintains operations by following policies and procedures; reporting needed changes - Initiate outbound calls through telephonic interviews for sourcing information - Source company data...