Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Rider Growth & New Launch Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility platform while adding value to the marketplace across Egypt and MEA (Middle East and Africa) region via leading & executing new initiatives.

Role Responsibilities:
**Key Responsibilities**
- Leverage advanced analytics to thoroughly analyze our extensive user database and develop intuitive dashboards that showcase key metrics and trends.
- Utilize data-driven insights to strategically enhance user acquisition and retention. Analyze customer feedback and usage patterns to improve service quality and engagement.
- Actively seek and establish strategic partnerships with local businesses, corporate entities, and other relevant organizations. Negotiate and manage partnerships that align with our strategic goals and enhance our value proposition.
- Lead cross-functional projects from conception to execution, ensuring alignment with broader company objectives. Manage timelines, resources, and stakeholder communication to deliver projects on time and within budget.
- Work closely with the marketing team to plan and execute special events, promotions, and activities designed to increase market share and enhance brand visibility.
- Continuously monitor market trends and competitor activities. Provide strategic insights to the leadership team to inform operational adjustments and new initiatives.

Role Qualifications:

- Bachelor’s degree in Business, Operations Management, or a related field.
- Seniority of 6+ years in business in total, with proven experience in operations or growth roles in tech, consulting firms, or a similar industry.
- Strong analytical and problem-solving skills, with a track record of using data to drive business decisions.
- Proficiency in Excel is a must. SQL proficiency is a plus.
- Demonstrated ability in building and maintaining relationships with partners, stakeholders, and internal teams.
- Ability to thrive in a fast-paced and dynamic environment.
- Excellent verbal and written communication skills.
- Advanced english level

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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