Technical Support Specialist
2 weeks ago
Service Desk
- Perform single point of contact for business into IT for all kind of issues, request and enhancements. Attain ownership to every item and hold the business informed for entire live time of incident or request. This involves providing information about outages or known errors to users and management.
- Follow IT processes, software rollout/deployments and IT Project tasks when requested by DXB IT Service Delivery Manager.
- Deliver input to set up of Interfaces with second level support groups to hand over incidents when they could not be resolved by service desk.
- To support all kind of Telepresence meeting setup especially NELT, NEST, MLT, and Boar Member VC Calls
- To mainly support the Executive Board Member for any local IT issues and with supervision of Service Delivery Manager.
- Responsible for maintaining relationships with business users and address stakeholder expectations with support of the regional Service Delivery Manager.
Desktop Services
- Execute Hardware Problem Management for all kind of second and third level hardware support in case of incidents and problems.
- Perform Software distribution for all BSS packages ready for the area.
- Attend service delivery projects when required.
- Perform provision of hardware and services in all kind of installation, move, add and changes. This includes management of HW stock to guarantee delivery within SLA targets as well as decommissioning of HW.
IT Asset Centre Operating
- Execute asset receipt for IT equipment by checking quantity and correctness of corresponding data like user and location.
Knowledge Management
- Create documentation of every solution that is unique in the Service Delivery share point to be looked up for further incidents as well as deputy purposes. Local process documentation should be maintained and update on a frequent basis.
User Admin
- Perform user administration service for all kind of creating, changing and deleting user accounts and providing access for all infrastructure related access to local systems like Server, Mail, etc.
Software Product Management
- Perform second level PC Software support for ready to use (black box) software with help of external provider.
Application Question(s):
- What is your expected salary?
- Rate your English level from 1 to 5 ?
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