Customer Service
1 week ago
Company Description
MICO WORLD, established in 2014, is a global leader in open social platforms offering services such as chatting, video and voice interactions, live streaming, and games. With over 100 million users across 150+ countries and regions, MICO WORLD manages several social products, including MICO, YoHo, TopTop, and Sugo. The company is particularly active in markets such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas. MICO WORLD is dedicated to delivering high-quality, diverse social experiences worldwide and is focused on localization and global brand growth.
Role Description
This full-time, on-site Customer Service (Chat Support) role is based in Cairo, Egypt. The role involves providing professional and timely support to users via chat, resolving queries, ensuring customer satisfaction, and maintaining high service quality. The successful candidate will address user concerns, deliver solutions in a courteous manner, and help improve the overall customer experience.
Qualifications
- Proficiency in Customer Support and maintaining high levels of Customer Satisfaction
- Strong skills in Customer Service and ensuring a positive Customer Experience
- Excellent Phone Etiquette and effective communication abilities
- Fluency in English and/or additional regional languages is an advantage
- Ability to work in a fast-paced environment with strong time-management skills
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