Senior ERP Consultant

Company Description

Trax Group consists of three business units: Trax Technology, Trax Consulting, and Trax Academy, all providing integrated services for robust business transformation strategies. We optimize business processes, enforce best practices, train personnel, and leverage the latest technologies. Established in Saudi Arabia with branches in Riyadh, Jeddah, Khobar, Cairo, and Dubai, Trax Group's consulting team of senior consultants is a key differentiator. We are a Microsoft Gold Partner for Dynamics business applications, an ASCM International Channel Partner, and a partner for numerous internationally recognized organizations.

Role Description

The Senior ERP Consultant (Supply Chain) is a pivotal role for an experienced professional who excels at analyzing complex business challenges and designing transformative ERP solutions. You will leverage your deep supply chain expertise to lead business process re-engineering, configure sophisticated system functionality, and guide clients through the entire implementation lifecycle. Acting as a key client advisor and internal mentor, you are responsible for delivering high-quality, end-to-end solutions that meet strategic objectives, ensuring projects are completed on time, within scope, and to the highest standard of quality.

Role and Responsibilities:

1. Business Process Analysis & Re-engineering

· Analyze client requirements and strategic objectives to recommend and lead business process re-engineering initiatives.

· Identify and eliminate non-value-added processes, leveraging ERP software to optimally address and transform clients' supply chain operations.

2. Requirements Gathering & Solution Design

· Work with customer stakeholders to understand processes, needs, and challenges in ERP modules under the supervision of solution architect or Lead consultant based on project size.

· Conduct workshops to analyze and capture functional requirements in ERP modules.

· Document business requirements to be reviewed by solution architect or Lead consultant based on project size. 

· Perform fit/gap analysis alongside against standard D365FO functionality to be reviewed by solution architect or Lead consultant based on project size.

3. Solution Configuration & Demonstration

· Ensure end-to-end business solutions are delivered, work closely with clients and other team members to define, design, and align the business application to meet the business requirements.

· Map business requirements to functional specifications and design documents in ERP modules.

· Configure ERP modules based on documented business requirements.

· Manage data setup and master data management activities.

· Showcase Processes and system capabilities to demonstrate how the solution can meet client business requirements in specific modules.

· Conduct and review functional design documentation.

4. Testing, Deployment & Data Migration

· Conduct system testing and user acceptance testing (UAT).

· Prepare and review user manuals and test scripts documentation.

· Validate system functionality against requirements and report issues/bugs.

· Work with developers to ensure defect resolution.

5. Documentation, Training & Knowledge Transfer

· Prepare comprehensive project documentation, including Functional Design Documents (FDD), End-User Manuals, and deployment plans.

· Develop and deliver effective end-user training programs and facilitate key functional sessions to ensure user competency and adoption.

· Stay updated on D365FO updates, new features, and industry trends.

· Study and present knowledge on basic modules.

· Conduct Knowledge transfer sessions.

· Develop progressively into advanced functional Modules and what's new features.

6. User Training & Cutover

· Guide end users on system navigation and usage.

· Support change management to drive user adoption.

· Monitor Training and UAT scope are delivered.

7. Go-Live support and handover

· Validate migrated data and perform final system readiness checks.

· Provide first-level support to end users during and after go-live.

· Manage and resolve -go-live issues ensuring SLA compliance. 

· Maintain archiving of issue logs.

8. Client Engagement & Project Management

· Facilitate functional workshops and lead weekly status meetings with clients, guiding them through critical decision-making processes.

· Engage with customer project managers to define strategies, clarify requirements, and develop data conversion plans.

· Proactively identify, troubleshoot, and resolve issues that could impact project scope, quality, or timelines.

· Guarantee the delivery of high-quality services and products to customers.

9. Team Leadership & Mentorship

·Provide guidance and mentorship to junior and associate consultants, ensuring their deliverables meet and exceed client expectations.

·Take ownership of significant project components to ensure their successful and timely completion.

10. Functional & Technical Collaboration

·      Actively participate in the development of critical project artifacts, including functional design documentation, technical specifications, test scripts, and deployment plans.

·      Test and validate customizations and integrations as a crucial part of the implementation cycle.

·      Coordinate with technical consultants, developers, and other functional consultants.

·      Serve as a bridge between business users and technical teams to ensure smooth communication.

·      Responsible for estimating required development and sizing CRs alongside the development team.

·      Prepare technical design documents for the development team when customizations are required.

Personality & Soft Skills Requirements

·
Analytical Problem-Solver:

Exceptional ability to deconstruct complex business problems, analyze processes, and design effective, innovative solutions.

·
Influential Communicator:

Outstanding verbal and written communication skills, with a proven ability to facilitate workshops, lead client meetings, and manage stakeholder expectations.

· 
Client-Focused Advisor:

A strong dedication to building trusted relationships with clients, understanding their needs, and delivering exceptional value and service.

· 
Collaborative Leader:

A natural mentor and team player who excels at guiding, motivating, and elevating the performance of junior team members.

· 
Proactive & Results-Driven:

A self-starter who takes initiative, anticipates challenges, and drives projects forward to successful completion with a keen attention to detail.

·
Adaptable:

Ability to thrive in a dynamic environment, managing multiple priorities and adapting strategies to meet evolving project demands.

Qualifications and Education Requirements

· Bachelor's degree in Supply Chain Management, Business Administration, Information Systems, Industrial Engineering, or a related field.

· 4+ years of experience in a functional ERP consultant role, with a demonstrated focus on implementing and configuring Supply Chain modules.

· Deep functional knowledge of end-to-end supply chain processes (e.g., Planning, Procurement, Inventory, Manufacturing, Logistics).

· Proven experience in leading requirements gathering, fit-gap analysis, functional design, and managing phases of ERP implementation lifecycles.

· Hands-on experience with System Integration Testing (SIT), User Acceptance Testing (UAT), data migration, and go-live activities.

· Proficiency in Microsoft Office Suite and project management tools.

· Excellent command of the English language, both written and verbal.

Preferred:

· Professional certification in a major ERP system ( Microsoft Dynamics 365 Supply Chain Management).

· Relevant supply chain certifications (e.g., CSCP, CPSM).

· Proven experience in a client-facing advisory capacity and mentoring junior consultants.

· PMP or similar project management certification is a plus.