Operations Agent

3 days ago

Heliopolis, Cairo, Egypt Rimo Tours Group Full time 15,000 - 25,000 per year

Company Description

Rimo Tours is an award-winning and leading travel & transport company. With branches in most tourist cities and five-star hotels, Rimo Tours provides exceptional services to both local and international clients. We have a dedicated team of over 400 well-trained employees and a diverse fleet of 450+ vehicles.

Rimo Tours has been recognized as the #1 top transportation company in Egypt on TripAdvisor, with a five-star customer satisfaction rating. In 2024, we received the TripAdvisor Travelers' Choice Award for 2021, 2022, 2023, 2024 and 2025, and the Traveler Review Award with an overall review score of 4.75 out of 5.

Role Description [FRESH GRADUATES ARE OKAY TO APPLY]

This is a full-time on-site role as an Operations Agent (Mandarin Chinese Speaker) at Rimo Tours Group in Heliopolis. You will be responsible for day-to-day tasks related to travel and transportation operations. This includes coordinating logistics, managing reservations, ensuring seamless customer service, and providing support to the sales team. You will work closely with our clients, suppliers, and internal teams to ensure smooth and efficient operations for our international travelers—especially Chinese-speaking guests.

Responsibilities

  • Coordinate airport transfers, including scheduling and dispatching vehicles and drivers
  • Manage flight reservations, including booking confirmations, changes, and cancellations
  • Plan and organize excursions, including selecting suppliers and managing tour guides
  • Communicate with clients and suppliers to ensure timely and accurate information exchange
  • Provide Mandarin-language support for Chinese-speaking customers when needed
  • Assist in resolving any issues or complaints that arise during the booking or travel process
  • Maintain accurate and up-to-date records of all bookings and transactions
  • Monitor the performance of suppliers and make recommendations for improvement as needed
  • Continuously improve operational processes and procedures to ensure efficiency and effectiveness
  • Provide exceptional customer service to ensure a positive client experience

Requirements

  • Fluent/Very Good in Mandarin Chinese (spoken and written)
  • Preferably a graduate of Chinese Language / Chinese Department or related field
  • HSK certification is a plus
  • Lives close to Sheraton Heliopolis or able to commute reliably
  • Excellent communication skills, both written and verbal, in English
  • Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Ability to work independently and as part of a team, with a positive and proactive attitude
  • Availability to work flexible hours, including weekends and holidays

  • Cargo Operations Executive

    7 days ago

    Heliopolis, Cairo, Egypt Cozmo Travel Full time 40,000 - 60,000 per year

    Job Purpose:The Air Cargo Operations Executive is responsible for managing day-to-day air cargo activities, ensuring the efficient handling, documentation, and coordination of shipments. This role involves close collaboration with airlines, ground handling agents, and customs authorities to guarantee smooth operations and timely cargo delivery while...

  • Senior Operations Officer

    7 days ago

    Heliopolis, Cairo, Egypt NOK Human Capital Full time 120,000 - 180,000 per year

    We are hiring a Senior Operations Officer | Cairo (New Nozha)As a Senior Operations professional, you'll oversee end-to-end freight forwarding activities — ensuring the smooth, timely, and cost-effective movement of shipments. You'll coordinate closely with agents, partners, and clients to deliver high-quality service, resolve operational challenges, and...

  • Tour Operator

    7 days ago

    Heliopolis, Cairo, Egypt Gulf Travel and Tours Full time 40,000 - 60,000 per year

    Are you passionate about travel and creating unforgettable experiences for others? Join our team as a Tour Operator, where you'll be responsible for designing, organizing, and managing exceptional travel packages and itineraries for our clients.Key Responsibilities:Plan and coordinate domestic and international tour packages.Liaise with travel agents,...

  • Air & Ocean Freight Operations Officer

    7 days ago

    Heliopolis, Cairo, Egypt NOK Human Capital Full time 90,000 - 120,000 per year

    We are hiring a Senior Operations Officer | Cairo (New Nozha)As a Senior Operations professional (Air & Ocean Freight Officer), you'll oversee end-to-end freight forwarding activities — ensuring the smooth, timely, and cost-effective movement of shipments. You'll coordinate closely with agents, partners, and clients to deliver high-quality service, resolve...

  • Outbound Call Center Agent

    7 days ago

    Heliopolis, Cairo, Egypt Waseet Full time 20,000 - 40,000 per year

    Company Description stands as the leading Arabic marketplace for classified ads and directory services, empowering users to make valuable connections in a trusted and dynamic environment. Our platform offers an extensive network that enables users to buy, sell, and find services with ease, providing free access to up-to-date listings. We are dedicated to...

  • Arabic Call Center Agent

    23 hours ago

    Heliopolis, Cairo, Egypt Premier Services and Recruitment Full time

    Location: Near Nasr City, CairoEmployment Type: Full-time . from 10:00 AM to 06:00 PMAbout the Role:We're looking for energetic and motivated Arabic-speaking Call Center Agents to join ourSupply Growth Team. In this role, you'll be responsible for making outbound calls to drivers,guiding them through our onboarding process, and supporting them to...

  • Mechanical Site Engineer

    7 days ago

    Heliopolis, Cairo, Egypt PLANET X Full time 3,240,000 - 5,040,000 per year

    Company DescriptionPlanet X, originally established as El Etihad in 2008, is a leading MEP contractor in Egypt with expertise in fire protection and large-scale engineering projects. Over the years, Planet X has built a reputation as a trusted partner, advising on, supplying, and implementing full-fledged MEP and fire protection solutions across various...

  • Call Center Manager

    7 days ago

    Heliopolis, Cairo, Egypt Kafu Travel Full time 90,000 - 120,000 per year

    Company DescriptionKAFU Travel, based in the United Arab Emirates, specializes in providing exceptional travel experiences through Fixed Departure (FD) and Fully Independent Traveler (FIT) packages. Serving Emirati, Arab, and European residents, we ensure personalized and memorable journeys for every client. With extensive knowledge of global destinations...

  • Assistant to Chief Executive Officer

    7 days ago

    Heliopolis, Cairo, Egypt Fire Home Supplies Full time 60,000 - 120,000 per year

    Company DescriptionFire Home Supplies is an Egyptian company that has been operating since 2018. It is one of the market leaders in the Fire Protection market and is located in Heliopolis. Fire Home is an authorized agent that represents the most professional worldwide manufacturers in various MEP products.Role DescriptionThis is a full-time on-site role for...

  • Export Manager

    23 hours ago

    Heliopolis, Cairo, Egypt Rayman Consulting & Recruitment Full time

    Job SummaryThe Export Manager is responsible for driving international sales of cement products, managing export operations, expanding global market presence, and ensuring smooth logistics and compliance with international trade regulations. The role focuses on developing new markets, maintaining relationships with international clients, and achieving export...