Customer Service Specialist

1 week ago


Alexandria, Alexandria, Egypt KOMET INSTITUT Full time 60,000 - 120,000 per year

Company Description

KOMET INSTITUT is a German education institute focused on delivering exceptional language instruction. The institute provides native-speaking expertise to help individuals master the German language and gain insight into German culture. KOMET INSTITUT's mission extends beyond language proficiency, aiming to nurture a deeper connection with the German way of life. Through innovative and cutting-edge teaching techniques, they empower learners to speak, think, and embrace the German language and culture.

Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Alexandria, Egypt. The Customer Service Specialist will handle day-to-day responsibilities such as managing customer inquiries, ensuring customer satisfaction, providing support via phone and other communication channels, and maintaining a high standard of customer experience. The role requires proactive communication and a commitment to resolving customer needs effectively.

Qualifications

  • Strong skills in Customer Support and Customer Service
  • Expertise in Customer Satisfaction and Customer Experience
  • Proficiency in Phone Etiquette and professional communication
  • Excellent interpersonal and problem-solving abilities
  • Fluency in English; proficiency in German is a plus
  • Ability to work independently and collaboratively in a dynamic team environment
  • Previous experience in a customer service role is preferred
  • Bachelor's degree in any relevant field is an advantage


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