Customer Service Specialist
6 days ago
Role Description
This is a full-time on-site role for a Customer Service Specialist - Italian, based in Alexandria, Egypt. The role involves assisting customers in the Italian market by addressing their inquiries and concerns via phone, email, or chat. Responsibilities include resolving customer issues, ensuring a high level of customer satisfaction, and maintaining accurate records of customer interactions. The role also requires effective communication of product or service information and handling customer feedback to improve overall customer experience.
Qualifications
- Proficiency in Customer Support and a focus on Customer Satisfaction
- Strong skills in Phone Etiquette and professional communication
- Experience in Customer Service and delivering superior Customer Experience
- Fluent in Italian, with strong written and verbal communication skills in both Italian and English
- Ability to handle customer inquiries with patience and problem-solving abilities
- Proficiency in using CRM systems and familiarity with standard office tools
- Previous experience in customer support roles is a plus
- Ability to work collaboratively in a dynamic and fast-paced environment
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