Customer Relationship Management Specialist

1 week ago

Alexandria, Alexandria, Egypt World Wide Jobs Full time 40,000 - 70,000 per year

Position Overview

The CRM Specialist will be responsible for managing, optimizing, and enhancing the customer relationship management systems used across the company's in-house products. This role focuses on improving customer experience, increasing retention, and ensuring seamless customer communication by leveraging CRM data, automation, and insights. The CRM Specialist will work cross-functionally with Product, Marketing, Sales, and Customer Support teams to design and execute CRM strategies that support business growth.

Key Responsibilities

  • Manage and maintain the company's CRM platform, ensuring data accuracy, consistency, and reliability.
  • Develop and execute CRM strategies to enhance customer engagement, retention, and lifetime value.
  • Set up automated workflows, email sequences, and segmentation rules to support product engagement and reactivation.
  • Analyze customer behavior, usage metrics, and feedback to identify trends and recommend improvements.
  • Work closely with Product and Marketing teams to optimize customer journeys and onboarding flows.
  • Collaborate with Customer Support and Sales to streamline communication and improve client experience.
  • Generate detailed CRM reports, dashboards, and KPIs for management.
  • Ensure data hygiene by monitoring duplicates, incomplete information, and data integrity issues.
  • Conduct regular audits, testing, and updates to ensure CRM system efficiency.
  • Identify CRM-related gaps and propose solutions that improve workflow and customer touchpoints.
  • Support integration between CRM and other systems (marketing automation, customer support tools, billing, etc.).
  • Train team members on CRM best practices and new features.
  • Stay updated on CRM trends, tools, and technologies relevant to the company's product ecosystem.

Qualifications

  • Bachelor's degree in Business, Marketing, Information Systems, or related field.
  • Proven experience as a CRM Specialist, CRM Administrator, or similar role.
  • Strong understanding of CRM systems such as HubSpot, Salesforce, Zoho, Odoo, or similar platforms.
  • Experience in customer segmentation, lifecycle management, and automation workflows.
  • Solid analytical skills with experience in data reporting and visualization.
  • Familiarity with API integrations and system connectivity (preferred).
  • Strong communication and teamwork skills.
  • Detail-oriented with a high level of accuracy and organization.
  • Alexandria
    Residents
    ONLY

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