Customer Support Manager

5 days ago

Cairo, Cairo, Egypt Whitecollars Full time $30,000 - $60,000 per year

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

  • Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
  • Demonstrated success in improving support processes and elevating customer satisfaction.
  • Strong proficiency in CRM systems and support tools.
  • Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
  • A collaborative approach and proven ability to work cross-functionally.
  • Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.

  • Customer Support

    6 days ago

    Cairo, Cairo, Egypt ETISAL International Group Full time 18,000 - 36,000 per year

    Company DescriptionETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. With years of expertise, we focus on delivering customized, innovative, and high-value BPO solutions designed to meet each client's unique business needs. Our company prioritizes customer satisfaction, cultural...

  • Customer support

    6 days ago

    New Cairo, Cairo, Egypt Sutherland Global Service Limited Full time 60,000 - 120,000 per year

    Company DescriptionSutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help...

  • Customer Support

    12 hours ago

    Cairo, Cairo, Egypt JobsHubs Full time

    This is a full-time on-site Call Center role based in Cairo, Egypt. The primary responsibilities include responding to customer inquiries, providing support to Arabic-speaking customers, and resolving issues efficiently with a focus on high-quality service. The role will require maintaining accurate records of customer interactions, working with the team to...

  • Customer Support Specialist

    6 days ago

    Cairo, Cairo, Egypt MARS EC Full time 15,000 - 25,000 per year

    Company DescriptionMARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients,...

  • Customer Support Specialist

    6 days ago

    Cairo, Cairo, Egypt Mars EC Full time 12,500 - 18,750 per year

    Company DescriptionMARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients,...

  • Customer Support Associate

    6 days ago

    Cairo, Cairo, Egypt Tabby | تابي Full time 60,000 - 120,000 per year

    Company DescriptionTabby is a financial technology company that empowers millions of people in the Middle East to manage their spending and maximize their finances. With the support of over 40,000 global brands and small businesses, including Amazon, Noon, SHEIN, Adidas, IKEA, H&M, and Samsung, Tabby's technology facilitates flexible payments both online and...

  • Customer Support Specialist

    6 days ago

    New Cairo, Cairo, Egypt multinational Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in New Cairo. The Customer Support Specialist will handle customer inquiries, provide assistance, resolve issues, and ensure a high level of customer satisfaction. Key responsibilities include offering technical support, troubleshooting problems, and collaborating with...

  • Customer Support Specialist

    12 hours ago

    Cairo, Cairo, Egypt Manpower Egypt - Target HR Full time

    We're Hiring – Customer Support Specialist (Voice-Based)Location: CairoFor a very well-known multinational company, a full-time role for a Customer Service Representative, located in Cairo, Egypt is needed. The role involves providing outstanding customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily...

  • Customer Support Agent

    6 days ago

    New Cairo, Cairo, Egypt Shlenpower Full time 500,000 - 1,000,000 per year

    Company DescriptionShlenPower is dedicated to empowering individuals in the digital economy through its innovative DLICOM App and DLICOM Token. The app provides users with a seamless and secure platform to manage finances, conduct digital transactions, and access diverse financial services. The blockchain-powered DLICOM Token enables fast, transparent, and...

  • Customer Support Specialist

    6 days ago

    New Cairo, Cairo, Egypt Element Real Estate Full time 2,100,000 - 4,200,000 per year

    Company DescriptionElement Real Estate is a Consulting firm offering comprehensive commercial and residential property solutions to support investors across Egypt. Renowned for its commitment to client satisfaction, the company provides expert guidance to help clients make informed real estate investment decisions. With a deep understanding of the market,...