CS non voice account English B2

1 week ago

Qesm nd October Al Jizah, Egypt Raya CX Full time

Company Description

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services, serving diverse industries since 2001. Trusted by Fortune 1000 companies across North America, Europe, the Middle East, and Africa, RAYA CX excels in delivering high-quality service from competitive and skilled labor markets. The company offers integrated business process outsourcing solutions, supported by advanced technology and innovative strategies. Committed to excellence, RAYA CX continuously enhances its practices to meet client needs effectively.

Role Description

This is a full-time position for a CS Non-Voice Account English B2 (Campaign) at RAYA CX. In this on-site role, located in Qesm 2nd 6 October, you will handle customer inquiries and support requests through non-voice communication channels such as email and chat. Responsibilities include managing customer accounts, resolving concerns with a focus on quality service, and maintaining accurate financial and transactional records. You will also analyze customer interactions to provide insights and improve processes.

Qualifications

  • Strong customer service and account management skills, with an emphasis on fostering positive customer relationships.
  • Excellent communication skills, particularly in written English (minimum B2 level).
  • Proficiency in analytical skills to evaluate customer feedback and improve service delivery.
  • Basic understanding of financial processes and ability to manage data accurately.
  • Flexibility to operate in a structured and fast-paced work environment.
  • Problem-solving skills and a proactive approach to addressing customer needs.
  • Previous experience in a customer service or BPO environment is an added advantage.

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