Customer Service agent chat account A2+ English

2 weeks ago

Qesm nd October Al Jizah, Egypt Raya CX Full time

Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management, offering solutions to clients across diverse industries. Established in 2001, the company has been a trusted partner for customer service, technical support, and global operations for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging a highly skilled workforce, RAYA CX delivers comprehensive solutions supported by advanced technology and innovative strategies, ensuring exceptional service delivery.

Role Description

This is a full-time, on-site role located in Qesm 2nd 6 October for a Customer Service Agent specializing in chat accounts with A2+ English proficiency. The Customer Service Agent will handle customer inquiries via chat, ensure customer satisfaction, address concerns effectively, and manage account-related requests. The agent will also be responsible for maintaining professional communication and providing a seamless customer experience.

Qualifications

  • Strong skills in Customer Service, Customer Satisfaction, and understanding customer needs
  • Ability to effectively communicate and interact with customers through clear and professional messaging
  • Customer Service Representatives experience and familiarity with account management processes
  • Proficiency in English at an A2+ level or higher
  • Problem-solving skills and attention to detail
  • Ability to work effectively in an on-site, fast-paced environment
  • Prior experience in customer service or chat support is an advantage

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