Quality Assurance

4 days ago

Qesm El Maadi Cairo, Egypt MICO WORLD MENA Full time

Audition Specialist

Responsibilities:

  • Review and evaluate applicants' audio/video auditions
  • Assess communication skills, clarity, and suitability
  • Shortlist candidates and provide quick feedback

Requirements:

  • Fluent in Turkish and English
  • Strong communication & evaluation skills
  • Attention to detail

QA Specialist

Responsibilities:

  • Monitor CS chats/calls to ensure quality standards
  • Provide feedback to agents and highlight improvement areas
  • Prepare brief quality reports

Requirements:

  • Fluent in Turkish and English
  • Experience in CS TL/QA
  • Strong analytical and reporting skills

Customer Service Agent

Responsibilities:

  • Handle customer inquiries via chat or tickets
  • Provide accurate information and resolve issues efficiently
  • Maintain a high level of professionalism in both languages

Requirements:

  • Fluent in Turkish and English
  • Good typing & communication skills
  • Ability to work in shifts

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