Front Desk Supervisor

6 days ago

Sharm elSheikh, Egypt Four Seasons Full time 40,000 - 100,000 per year

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

  • The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.

What you will do

  • Supervise and support Front Desk ensuring high levels of professionalism and efficiency.

  • Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.

  • Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing.

  • Monitor and maintain cash handling and billing accuracy among Front Desk Agents.

  • Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.

  • Ensure adherence to company policies, service standards, and operational procedures.

  • Assist Front Office Management in achieving upsell goals and arrival/departure guest satisfaction targets, ensuring seamless guest experiences with proper welcoming procedures and amenities.

  • Work closely with Housekeeping to coordinate room readiness and maintain operational efficiency.

  • Oversee the management of the Front Desk inbox, ensuring prompt responses to inquiries, including those from the Finance team.

What you bring

  • At least two-years of front desk luxury hotel experience.

  • Strong supervisory skills including decision making, communication, deductive reasoning and problem solving.

  • Exceptional communication skills and command of English language.

  • Additional language preferred but not required.

  • Strong Customer Service, Multi-tasking, and Communication Skills.

Knowledge of Opera Property Management System.

What we offer:

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Schedule & Hours:

  • Full time 8 hrs

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