Workforce Management Specialist

Company DescriptionCOB Solution empowers medical providers with efficient operations, optimized workflows, and innovative solutions to enhance patient care and accelerate growth. Our mission is to deliver exceptional support that enables healthcare organizations to focus on what truly matters: improving patient outcomes. With a commitment to innovation and...

Company DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner in customer service, technical support, and global services for Fortune 1000 companies since 2001. Operating across North America, Europe, the Middle East, and Africa, RAYA CX delivers next-generation business process outsourcing (BPO) solutions. Leveraging advanced technology,...

Company DescriptionNEXperience is a customer experience (CX) innovation company specializing in helping global brands redefine their customer engagement strategies. By combining top-tier talent, advanced AI technology, and deep industry expertise, NEXperience offers scalable solutions in customer support, digital sales, and back-office operations. Serving a...

Key Responsibilities:• Develop and maintain short- and long-term forecasts based on historical data, trends, and business inputs.• Create and manage agent schedules to meet service level and productivity targets.• Conduct real-time monitoring of call volumes, agent adherence, and queue performance.• Adjust staffing and intraday plans to address...

Job Title:Global WFM (Workforce Management) ManagerDepartment:Ops-Work Force ManagementReports To:Global SDM of the accountDescription:You will be part of the Global Ops team that manages and supports 4 sites in 4 countries in terms of processes implementation, improvement and alignment. As a GWFM Manager, you'll be expected to be part of the fast-growing...

Job OverviewThe role of a WFM Analyst is to support the workforce management function within an organization byanalyzing data, forecasting workload, and optimizing resource allocation through to support theachievement of KPI and organizational objectives.ResponsibilitiesData Analysis, Forecasting and Financial Analysis:Tracking and analyzing historical data,...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

G Developments is now hiring a Senior Workforce Development Specialist.We're seeking a passionate and strategic L&D professional to lead the design, delivery, and continuous improvement of learning initiatives across the organization. The role is key to fostering a culture of growth, capability building, and performance excellence that aligns with G...

About Us:Innovative Work Solutions is a leading provider of professional outsourcing services, specializing in delivering seamless customer experiences across diverse industries. With a commitment to innovation and a client-centric approach, we empower businesses with smart, flexible, and dedicated solutions. Our cutting-edge technology and visionary team...

Company DescriptionLandmark Management Partner is a consulting firm dedicated to supporting organizations in achieving growth and their full potential. It offers strategic recommendations and tailored solutions informed by international standards to deliver exceptional outcomes and customer satisfaction. The firm provides traiining and consulting services to...