Workforce Specialist

6 days ago

Cairo, Cairo, Egypt TP Full time 5,760 - 7,680 per year

Job Overview

The role of a WFM Analyst is to support the workforce management function within an organization by

analyzing data, forecasting workload, and optimizing resource allocation through to support the

achievement of KPI and organizational objectives.

Responsibilities

Data Analysis, Forecasting and Financial Analysis:

  • Tracking and analyzing historical data, trends, and patterns to forecast workload

Staffing and Scheduling:

  • Develop employee schedules based on forecasted workloads, service level targets, and

productivity requirements.

  • Consider factors such as call volumes, customer demand patterns, staffing constraints, and

employee availability to create efficient and effective schedules.

Workforce Optimization:

  • Optimize workforce utilization by balancing staffing levels and skill sets to match workload

fluctuations

  • Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling

costs

System Management and Maintenance:

  • Managing and maintaining workforce management systems and software tools.
  • Updating employee records, configuring scheduling parameters, troubleshooting system issues,

and collaborating with IT teams for system enhancements.

Analytical Support and Projects:

  • Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce

management.

  • Conducting research, providing insights, and participating in cross-functional teams to support

organizational objectives

Communication and Collaboration:

  • Collaborating with various stakeholders to gather information, align objectives, and ensure

effective coordination in workforce management efforts.

  • Providing support and guidance to Operations Supervisors and employees regarding scheduling-

related matters

Training and Knowledge Sharing:

  • Attend recurrent training published by the Client/Company on a regular basis.
  • Sharing knowledge and providing support to enhance understanding and compliance with

workforce management policies and procedures

Compliance and Policy Adherence:

  • Ensuring adherence to labor laws, regulations, and company policies internal and external

Standards.

Required Qualifications

Education and Specific Training

  • College Degree in Business Administration or another relevant field is preferred
  • English B2 or C1

Work Experience

  • Previous call center or related experience is desirable

Soft Skills & Other Requirements

Technology

  • Usage of OS MS Windows / MS Office
  • Ability to use the desktop computer system
  • Ability to use Internet applications
  • Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
  • Experience managing in Customer Experience Management operations (preference).

Soft Skills

  • Excellent written and verbal communication:
  • Ability to communicate correctly and clearly Comprehension
  • Ability to clearly understand a problem statement Good Problem Solving
  • Strong Math skills
  • Strong troubleshooting
  • Leadership ability to approach problems logically
  • Analytical
  • Ability in Self-assessment
  • Real-Time Management Reporting
  • Knowledge of KPI's

  • Workforce Specialist

    6 days ago

    Cairo, Cairo, Egypt Raya CX Full time 10,000 - 15,000 per year

    Company DescriptionRAYA Customer Experience (RAYA CX) has been a trusted partner in customer service, technical support, and global services for Fortune 1000 companies since 2001. Operating across North America, Europe, the Middle East, and Africa, RAYA CX delivers next-generation business process outsourcing (BPO) solutions. Leveraging advanced technology,...

  • Senior workforce specialist

    6 days ago

    Cairo, Cairo, Egypt NEXperience Full time 120,000 - 240,000 per year

    Company DescriptionNEXperience is a customer experience (CX) innovation company specializing in helping global brands redefine their customer engagement strategies. By combining top-tier talent, advanced AI technology, and deep industry expertise, NEXperience offers scalable solutions in customer support, digital sales, and back-office operations. Serving a...

  • OD Specialist

    4 days ago

    Cairo, Cairo, Egypt Consulto IA Full time 50,000 - 100,000 per year

    Company DescriptionEGYCHAM is a leading HR Consultancy & Business Hub, launched in April 2010, offering consultancy, training, and recruitment services.EgyCham is hiring anOD specialistto join our team.Role DescriptionThis is a full-time on-site role for anOD (Organizational Development) Specialist,located in5th Settlement.The OD Specialist will be...

  • Talent Sourcing Senior Specialist

    6 days ago

    Cairo, Cairo, Egypt Majid Al Futtaim Full time 180,000 - 300,000 per year

    JOB TITLETalent Sourcing Senior Specialist | MAF Global Solutions | People & OrganizationRole SummaryMajid Al Futtaim's Talent Sourcing Senior Specialist will support the company's talent strategy by identifying and mapping top talent across targeted segments. The role uses multiple sourcing channels and the ATS to build strong candidate networks and...

  • OD Specialist

    6 days ago

    Cairo, Cairo, Egypt Consulate Full time 900,000 - 1,200,000 per year

    Company DescriptionEgyCham, established in April 2010, is a prominent HR Consultancy and Business Hub offering services across Consulting, Training, and Recruitment. With a comprehensive portfolio, EgyCham has collaborated with over 300 companies in various industries and serves as a trusted training provider and recruiter for more than 700 organizations....

  • Human Resources Specialist

    6 days ago

    Cairo, Cairo, Egypt BG Electric Full time 60,000 - 120,000 per year

    Company DescriptionBg electricRole DescriptionThis is a full-time, on-site role for a Human Resources Specialist, located in Cairo, Egypt. In this role, the Human Resources Specialist will be responsible for overseeing HR operations, implementing HR policies, managing employee benefits, and ensuring compliance with labor laws. Day-to-day tasks will include...

  • Digital Marketing Specialist

    4 days ago

    Cairo, Cairo, Egypt Cairo Trading Full time 40,000 - 60,000 per year

    Company DescriptionFounded in 1975, Cairo Trading is a trusted distributor of products for renowned international companies in Egypt. With 11 branches and customer service centers nationwide, the company has a workforce of approximately 480 employees. Since becoming part of the Cairo Group in 1998, Cairo Trading has reinforced its mission to deliver...

  • Senior Talent Acquisition Specialist

    2 days ago

    Cairo, Cairo, Egypt E2E County Full time 150,000 - 300,000 per year

    Senior Talent Acquisition Specialist( 6+ years of experience )Company: TravwareLocation: Masaken Sheraton – CairoWork Type: Full-time, OnsiteAbout the RoleTravware is looking for a talented Talent Acquisition Specialist with a strong background in technical and IT hiring. Experience in the tourism industry will be considered a big plus. The right candidate...

  • HR & Recruitment Specialist (3rd Party Contract - 1 Year Renewable)

    6 days ago

    Cairo, Cairo, Egypt Tencent Full time 30,000 - 60,000 per year

    About TencentTencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity,...

  • Recruitment Specialist

    6 days ago

    Cairo, Cairo, Egypt VXI Global Solutions Full time 36,000 - 432,000 per year

    Company DescriptionVXI Global Solutions is a leading BPO company specializing in customer service, customer experience, and digital solutions, established in 1998. With over 40,000 employees across 43 locations worldwide, including North America, Asia, Europe, and the Caribbean, VXI partners with top global brands. The company provides diverse services,...