English Customer Service Rep

6 days ago


Cairo, Cairo, Egypt LEO Trading Agency Full time 20,000 - 40,000 per year

Company Description

LEO Trading Agency, an LLC, specializes in trading agencies and operates under a franchise model. Since July 2012, it has partnered with Vodafone and now owns and operates 31 Vodafone express stores across Egypt. Additionally, LEO Trading Agency engages in import and export activities and offers outsourcing recruitment services.

Role Description

This is a full-time hybrid role for an English Customer Service Representative, located in Cairo, Egypt, with some work-from-home opportunities. The English Customer Service Representative will be responsible for handling customer queries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include answering customer calls, responding to emails, resolving issues, and maintaining high customer service standards.

Qualifications

  • Customer Service, Customer Support, and Customer Service Representatives skills
  • Proven ability to maintain Customer Satisfaction and enhance Customer Experience
  • Fluency in English is a
    Must
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently as well as in a team setting
  • Previous experience in a customer service role is a plus

Job Details

  • Offer for
    Vodafone Uk
  • It's hybrid work mode
  • Transportation provided
  • Rotational Shifts
  • No overnight shifts
  • Equipment provided
  • Attractive Salary and Kpis


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