HR Operations Officer

5 days ago

Cairo, Cairo, Egypt VXI Global Solutions Full time 60,000 - 120,000 per year

Company Description

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 43,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI offers omnichannel and multilingual support, software development, quality assurance, and CX acceleration to some of the world's most respected brands. Supported by private equity investor Bain Capital, VXI is one of the fastest-growing business services organizations, with substantial operations in the United States, the Philippines, and China.

Role Description

This is a full-time on-site role for an HR Operations Officer based in Cairo, Egypt. The HR Operations Officer will be responsible for managing HR functions including the development and implementation of HR policies, managing employee relations, creating job descriptions, and overseeing HR management tasks. Day-to-day tasks will involve coordinating with various departments to ensure smooth HR operations and providing support to employees in accordance with company policies and procedures.

Position title: HR Operations Officer.

Department: Human Resource.

Section: HR Operations.

Reporting to: HR Operations Manager.

Job Responsibilities:

· Register new hires with social insurance authorities and handle any updates (modifications, resignations, etc.

· Liaise with government entities such as the Social & Medical Insurance Authority, Labor Office, and Ministry of Manpower.

· Monitor attendance and leave records; ensure accuracy and generate related reports.

· Coordinate with payroll to ensure correct application of insurance deductions and other employee-related transactions.

· Manage and maintain the HR archiving room (physical and digital), ensuring all employee files and HR documents are accurately filed, secure, and easily retrievable.

· Prepare and process all necessary onboarding documents for new hires, including offer letters, contracts, and new employee kits.

· Manage the administrative aspects of offboarding, including preparing termination letters and final settlement documents.

· Maintain the accuracy and integrity of the HR database (HRIS) by performing timely and precise data entry for all employee life cycle events (new hires, transfers, promotions, terminations, personal data updates, etc.).

· Track and validate the probation period evaluation accurately and on time as per the Egyptian labor law.

· Manage employee contract renewals accurately and on time, coordinating with relevant departments for approvals.

· Draft and issue various HR letters (e.g., salary certificates, experience letters, warning letters) as requested, ensuring compliance with company policy.

· Handle all general HR paperwork and administrative tasks, ensuring completeness and accuracy.

Job Specifications:

  • Required Competencies: Ownership, Collaboration, Adaptability.

  • English skill level: B2.

  • Bachelor's degree.

  • 1:2 years of experience in HR operations activities.

  • V. Good skilled in using Microsoft office backage specially (Excel, Word, and Outlook).

  • Solid understanding of Egyptian related laws (social insurance & Labor law)

  • Basic usage skills of HRIS "Preferred previous experience with Work-Day".

    • Flexible with rotation working days/hours

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