Skilled Intake Coordinator

6 days ago

Cairo, Cairo, Egypt Care With Love Full time 40,000 - 80,000 per year

Position: Offshore Remote
Skilled Intake 
Coordinator

Location: Remote (Must work EST hours, 8 AM – 5 PM)

Job Overview:

The Intake Coordinator plays a vital role in connecting patients with the home health services they need for optimal recovery and well-being. This position is responsible for reviewing all incoming referrals, verifying insurance, and ensuring that patients receive timely, high-quality care. The Intake Coordinator reports directly to the Intake and Scheduling Manager and serves as a key liaison between patients, referral sources, and internal staff.

Key Responsibilities:

  • Process and manage incoming referrals for home health services.
  • Verify patients' insurance benefits and communicate coverage details clearly.
  • Obtain authorizations for services when required.
  • Review referral documents to ensure all information is complete for care initiation.
  • Collaborate with the marketing and care coordination teams to ensure timely and compliant start of care.
  • Conduct welcome calls to new patients to provide a positive first impression.
  • Accurately enter patient information, including demographics, physician, and insurance details, into the EMR system.
  • Confirm physician supervision for each patient's care plan.
  • Support a high-performing environment focused on quality and patient satisfaction.
  • Perform other duties as assigned by the supervisor or management.

Qualifications:

  • 1–2 years of experience in a healthcare, medical office, or home health setting.
  • Bachelor's degree in a
    healthcare
    -related field preferred.
  • Strong understanding of medical terminology, insurance verification, and benefit interpretation.
  • Experience with
    Electronic Medical Record (EMR)
    systems.
  • Experience with regulatory requirements such as HIPAA.
  • Comfortable working with computers and different health information systems.
  • Excellent communication, interpersonal, and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and efficiently during EST hours (8 AM – 5 PM).

Preferred Skills:

  • English Fluency is a MUST.
  • Familiarity with home health regulations and patient intake procedures.
  • Knowledge of insurance billing and authorization processes.
  • Ability to multitask effectively in a fast-paced healthcare environment.

Benefits (eligible after probation period):

  • Laptop provided for work.
  • Headphones included.
  • Office chair for comfort.
  • Internet cost compensation.
  • Gym reimbursement.
  • Tuition reimbursement.

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