call center operations quality specialist

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Call Center Specialist located in New Cairo. The Call Center Specialist will handle incoming and outgoing customer calls, address inquiries, resolve customer issues, and deliver exceptional customer support. Daily responsibilities include managing...

Monitor inbound and outbound calls, chats, and emails to assess agent performance and compliance with company standards.Evaluate agent communication, problem-solving skills, accuracy, and professionalism.Prepare and present quality reports and performance trends to management.Identify training needs and coordinate with the training department to improve...

we need quality specialists for GSM/telecom call center industrycall center agent experiencegsm/telecom experiencequality experience or quality tasks in call center industry-b2 English level

Key ResponsibilitiesHandle inbound and outbound calls professionally and efficientlyRespond to customer inquiries and provide accurate information about servicesConvert leads into appointments or sales based on set targetsFollow up with potential and existing clients to maximize conversionMaintain accurate records of calls, bookings, and client detailsMeet...

A Call Center Manager is neededLumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.Key Responsibilities:-Manage and train call center agents to achieve KPIs.-Oversee patient inquiries, appointment scheduling, and...

Company DescriptionNEXperience is a CX innovation company redefining customer engagement for global brands. By combining top-tier talent, cutting-edge AI, and deep industry expertise, we deliver scalable, nearshore solutions for customer support, digital sales, and back-office operations. Our offerings include BPO & CX outsourcing, AI-powered customer...

TeleperformanceWe're Hiring: Customer Service RepresentativeAre you passionate about helping people and providing world-class support?Join our dynamic team as a Customer Service Representative and be the voice of our brand What You'll Do• Deliver exceptional customer support via phone, email, and chat.• Resolve inquiries, troubleshoot issues, and ensure...

Company DescriptionAura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 employees. The company specializes in delivering high-quality, customized customer support solutions, including call center operations, inbound and outbound customer service, back-office processes, sales,...

Company DescriptionAura Communication is a leading Business Process Outsourcing (BPO) provider established in 2012 in Cairo, Egypt. With a team of over 800 employees, we specialize in delivering top-tier customer experiences. Our customizable solutions include call center, inbound and outbound services, back-office support, and other customer-focused...

Now Hiring: Banking Call Center Agents – Arabic AccountLooking to launch your career in the banking sector?Join one of Egypt's most reputable banks and start building a strong future in customer service and financial operations Requirements: Graduates (Commerce, Arts, Law – Government Universities preferred) Good command of English Fresh graduates are...